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Jive Internal Communities

2 Posts authored by: ted.hopton Champion

tags.jpgOne of the ways to improve the findability of content in Jive is to add tags, especially if the author has not included specific keywords as tags that people are likely to use when searching for that content. But users who are not system administrators can't edit tags on content they did not author (except for documents).


Here's a simple hack that gets around this and allows users to add tags to content they did not author: add a comment on the item and insert inline tags in it. These tags affect the search results for the original content item. Since people may not be familiar with how to create inline tags, here are quick instructions.


To add tags to content that you can't edit (everything except documents), add a comment on that item and insert tags in the comment. You can insert tags inline in text in Jive by typing # and then typing the tag. The trick is to let the list of suggested tags pop up and select the one you want, or else create a new one. You'll know you were successful when the # changes to a tag symbol. See, for example, these:

  • inline tags
  • #crowdsource  (there was no existing tag so when I hit enter it failed to create a new one -- the # remains)
  • crowdsource (this time I noticed there was no existing tag, so I clicked the link displayed that said to create a new tag, and the # was replaced by the tag symbol)

My CEO, David Levin, is leaving in a month and he's been our #1 community champion, so when he reached out to me yesterday to ask for counts of his total posts and activity in the community over the years, I wanted to help him as quickly as possible. Looking for the fastest solution, I turned to the Community Manager Reports in the hope I could make them cough up the data, and I found a simple way to make it work.


To filter the data down to just one person's results, I added a unique tag to my CEO's profile (ceo_david_levin). The change did not affect CMR immediately, but after a few minutes I was able to filter CMR on that tag.

cmr tag filter.png


Presto! Individual stats for my CEO!


This method would also make it really simple to create custom reports for specific groups of individuals, such as small teams that are not already distinguished in our profile fields. So, if you get a special request for stats for a set of people, it would not be hard to add a unique tag to each profile, and then pull custom CMR views for them.

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