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Jive Hosting Group

3 Posts authored by: ciaira.castorena

With the release of Jive 7 and the number of customers undergoing a Major Upgrade or onboarding a new community, we have seen an increase in requests to upgrade to minor versions such as 7.0.1 before the new site is live. To meet this demand in the most effective way possible we have developed the Fast Track Upgrade Program for Minor Upgrades.

 

The goal of this program is to ensure our customers have an easy and expedient option for being on the latest and most stable version available when they launch their community.

 

Full details on the program and how to take advantage of it can be found in the Minor Upgrade Fast Track Program Overview document. We ask that anyone who may be interested in exercising this option reads through that document in it's entirety, as the process to request a Fast Track upgrade is included there. We have also tried to address some anticipated questions in the Minor Upgrades Fast Track Program FAQ.

 

If you have any questions regarding this program which are not addressed in the FAQ, please submit a case in your private support group. We look forward to helping customers take full advantage of this new option. 

If you are a Hosted customer in the process of upgrading to Jive 7, please read the following message.

 

Beginning Friday, January 24th 2014 we will be performing a minor upgrade on 7.0 Pre-Production and UAT sites to 7.0.0.1. Groups of customer sites will be upgraded on different days, and we expect this process will extend through the week of February 3rd. This maintenance means that your upgrade sites will be unavailable for the duration of the upgrade on your particular instance, which should be less than one business day. Communications will be posted to your open upgrade cases as the maintenance commences and completes on your instance.

 

As we mentioned in current upgrade cases, in the interest of providing you with the best performance, security, and stability we will be installing any application updates released prior to your Test-Run.

 

Please let us know if you have any questions by posting to the Upgrade to 7.0: Data Copy case in your support group.


Jive Software is happy to announce the addition of our new Data Center space in Amsterdam!

 

Recently the Jive Hosting team has been coordinating and implementing services at a new data center facility located in Amsterdam and operated by Telecity Group. This is part of the continued strategic shift to improve the way Jive provides hosting services to customers as we continue to migrate to Jive-managed hosting facilities globally. Jive will own and manage all of the equipment used to support our hosted infrastructure, further enabling us to deliver a world class service.

 

Migrating to our new Data Center

As of now, all new EU based communities will launch from our facility in Amsterdam. Jive will also begin the process of migrating existing communities from our UK SunGard to our Amsterdam facility.

  • The migration for existing communities will take place during Q1 of 2013 and is targeted for completion by the end of the quarter.
  • More detailed communications regarding community migrations will be delivered in the coming weeks.

 

This is an exciting time for Jive, as well as it's many customers. If you have any questions please feel free to submit a case to address any issues that are not answered in our FAQ: Jive Data Center FAQ