• Jive Maintenance Windows in 2018

    Month Date January 2018-01-13 2018-01-27 February 2018-02-10 2018-02-24 March 2018-03-10 2018-03-24 April 2018-04-07 2018-04-28 May 2018-05-05 2018-05-19 June 2018-06-02 2018-06-23 July 2018-07-...
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  • Hosting Services FAQ

    This document contains a list of FAQs regarding different Hosting Services. Please also check out the FAQs regarding some specific topics: Hosted Instance Upgrades FAQ   General Can I perform load/stress te...
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  • Hosted Instance Upgrade Process Overview

    Also See: Minor Upgrade Fast Track Program Overview Hosted Instance Upgrades FAQ   Overview Getting Started Requesting an Upgrade Point Upgrade Process Scheduling Hosting Process Overview ...
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  • Jive Maintenance Windows in 2017

    Month Date January 2017-01-14 2017-01-28 February 2017-02-11 2017-02-25 March 2017-03-11 2017-03-25 April 2017-04-08 2017-04-29 May 2017-05-06 2017-05-20 June 2017-06-03 2017-06-24 July 2017-07...
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  • Jive Maintenance Windows in 2016

    2016-01-09 2016-01-23 2016-02-06 2016-02-27 2016-03-05 2016-03-26 2016-04-02 2016-04-09 2016-05-14 2016-05-28 2016-06-04 2016-06-25 2016-07-09 2016-07-23 2016-08-06 2016-08-20 2016-09-10 2016-09-24 2016-10-08 2016-10-...
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  • Major Upgrade Test-Run & Go-Live Inclusions

    This document outlines what items are included in the Test-Run and Go-Live processes during a Major Upgrade of a Jive Hosted site. Please review this document carefully, and post any questions regarding the inclusions...
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  • Outbound Mail Configuration for Jive Hosted Instances

    Jive Hosting has made some changes to the way outbound mail from hosted instances is relayed. These changes will affect the external IP addresses seen by clients receiving mail from Jive's servers.   To enhance d...
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  • Announcement: Jive Hosted Sites to be Transitioned to SHA-2 SSL Certificates

    Jive is beginning the process of replacing the *.hosted.jivesoftware.com SSL certificate with a new certificate signed with the SHA-2 hashing algorithm. This new certificate will replace the current SHA-1 signed certi...
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  • VPN Information Sheet

    Introduction Process Overview Configuration Options Questions? Also See: Hosting Services FAQ: VPN.   Introduction  VPN stands for Virtual Private Network. In Jive's case, it is a logical ...
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  • SSL, Vanity URLs, and Akamai Information Sheet

    Public Copy: SSL, Vanity URLs, and Akamai Information Sheet   Overview Implementation Processes SSL Vanity URL Akamai Important Details Implementation Impacts Customer DNS for SSL a...
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  • Hosted UAT Data Refresh Inclusions

    Introduction This document outlines all of the items that are included in a Production to UAT Data Refresh for Hosted instances. Please review the list below carefully. Note: Jive does not support Cloud to Cloud Refr...
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  • Jive Data Center Information

    Below are the location details of the data centers used by Jive Hosting. Note: Under the terms of Jive's Non-Disclosure Agreement, this information is confidential and cannot be shared.   Data Center Loca...
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  • Customer Process: On-Premise Environment Assessment

    Overview Instructions Assessment Checks WAR Theme SSO LDAP VPN SSL Vanity URL Akamai or other Content Delivery Network (CDN) Session Timeout Robots.txt Analytics Datab...
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  • Process Overview: Migrating from On-Premise to Hosted, Jive-n, or Jive-x

    Overview Getting Started Process Scheduling Requirements and Considerations OverviewThis document will go over the process for migrating from an On-Premise to Hosted or Jive-n/Jive-x instance, and...
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  • Jive Hosting Maintenance Windows in 2015

    Month Window 1 Date Window 2 Date January 10th 24th February 7th 21st March 7th 21st April 11th 25th May 16th 30th June 13th 27th July 11th 25th August 8th 29th September 12th 26th October 10th 24th November 7th 21st ...
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  • Instance Migrations FAQ

    Hosted to Cloud When will my data be copied to the cloud site? What is the roll back process? Can my Vanity URL be transferred to the Cloud site? How long does the Dry Run, Test Run 2 and Go-Live take to...
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  • Tips for Customer Testing of a Hosted Upgrade

    Overview Test-Run Go-Live Questions? Overview This document will provide a quick, high level overview of the Jive-owned features that will be impacted during the major upgrade process, and consideratio...
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  • Jive Hosting Maintenance Windows in 2014

    Month Window 1 Window 2 Jan 11 25 Feb 8 22 Mar 8 22 Apr 5 19 May 3 24 Jun 7 28 Jul 12 26 Aug 9 23 Sep 6 20 Oct 4 11 Nov 8 22 Dec 6 20   Please recognize the scheduled maintenance agreement noted in the Jive contr...
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  • Minor Upgrade Fast Track Program Overview

    Also See: Hosted Instance Upgrade Process Overview Hosted Instance Upgrades FAQ   Introduction The Fast Track program for Minor Upgrades allows us to perform an upgrade in a shorter time frame and with fewer ...
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  • Process Overview: Migrating from Jive Hosted to On-Premise

    Overview Getting Started Process Scheduling Requirements and Considerations Overview This document will go over the entire migration process and provide you with all the general details you nee...
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