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IMPORTANT NOTE: On December 27th, 2019 and January 3rd, 2020, Jive Cloud customers are transitioning to use Amazon CloudFront as their content delivery network. For those customers who whitelist IP addresses, you will... Jive Hosting has made some changes to the way outbound mail from hosted instances is relayed. These changes will affect the external IP addresses seen by clients receiving mail from Jive's servers. To enhance d... Month Date January 2018-01-13 2018-01-27 February 2018-02-10 2018-02-24 March 2018-03-10 2018-03-24 April 2018-04-07 2018-04-28 May 2018-05-05 2018-05-19 June 2018-06-02 2018-06-23 July 2018-07-... Also See: Minor Upgrade Fast Track Program Overview Hosted Instance Upgrades FAQ
Requesting an Upgrade
Point Upgrade Process
Hosting Process Overview
... Month Date January 2017-01-14 2017-01-28 February 2017-02-11 2017-02-25 March 2017-03-11 2017-03-25 April 2017-04-08 2017-04-29 May 2017-05-06 2017-05-20 June 2017-06-03 2017-06-24 July 2017-07... 2016-01-09 2016-01-23 2016-02-06 2016-02-27 2016-03-05 2016-03-26 2016-04-02 2016-04-09 2016-05-14 2016-05-28 2016-06-04 2016-06-25 2016-07-09 2016-07-23 2016-08-06 2016-08-20 2016-09-10 2016-09-24 2016-10-08 2016-10-... This document outlines what items are included in the Test-Run and Go-Live processes during a Major Upgrade of a Jive Hosted site. Please review this document carefully, and post any questions regarding the inclusions... Jive is beginning the process of replacing the *.hosted.jivesoftware.com SSL certificate with a new certificate signed with the SHA-2 hashing algorithm. This new certificate will replace the current SHA-1 signed certi... Introduction
Also See: Hosting Services FAQ: VPN. Introduction VPN stands for Virtual Private Network. In Jive's case, it is a logical ... Public Copy: SSL, Vanity URLs, and Akamai Information Sheet
Customer DNS for SSL a... Introduction This document outlines all of the items that are included in a Production to UAT Data Refresh for Hosted instances. Please review the list below carefully. Note: Jive does not support Cloud to Cloud Refr... Below are the location details of the data centers used by Jive Hosting. Note: Under the terms of Jive's Non-Disclosure Agreement, this information is confidential and cannot be shared. Data Center Loca... Overview
Akamai or other Content Delivery Network (CDN)
Analytics Datab... Overview
Requirements and Considerations
OverviewThis document will go over the process for migrating from an On-Premise to Hosted or Jive-n/Jive-x instance, and... Month Window 1 Date Window 2 Date January 10th 24th February 7th 21st March 7th 21st April 11th 25th May 16th 30th June 13th 27th July 11th 25th August 8th 29th September 12th 26th October 10th 24th November 7th 21st ... Hosted to Cloud
When will my data be copied to the cloud site?
What is the roll back process?
Can my Vanity URL be transferred to the Cloud site?
How long does the Dry Run, Test Run 2 and Go-Live take to... Overview
Overview This document will provide a quick, high level overview of the Jive-owned features that will be impacted during the major upgrade process, and consideratio... Month Window 1 Window 2 Jan 11 25 Feb 8 22 Mar 8 22 Apr 5 19 May 3 24 Jun 7 28 Jul 12 26 Aug 9 23 Sep 6 20 Oct 4 11 Nov 8 22 Dec 6 20 Please recognize the scheduled maintenance agreement noted in the Jive contr... Also See: Hosted Instance Upgrade Process Overview Hosted Instance Upgrades FAQ Introduction The Fast Track program for Minor Upgrades allows us to perform an upgrade in a shorter time frame and with fewer ... Overview
Requirements and Considerations
Overview This document will go over the entire migration process and provide you with all the general details you nee...