• Hosted Environments Diagram

    Below is a diagram which helps depict the unique phases Hosted instances go through as you launch and undergo a major upgrade.  Also See: Hosted Instance Upgrade Process Overview   A PDF version of the...
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    last modified by ciaira.castorena
  • Jive Data Center FAQ

    Background Frequently Asked Questions What are we doing?  Are we building a datacenter?  Leasing? Where can I find out more about the data centers and their qualifications/certifications? Bac...
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    last modified by darren.cruickshank
  • Hosted Instance Upgrades FAQ

    General What does Jive test as part of the upgrade, and what am I expected to test? Can I avoid downtime during the upgrade by making the site read-only? Can I explain to my users what is happening by custom...
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    last modified by ciaira.castorena
  • Onboarding Process Overview for Enhanced Disaster Recovery (EDR)

    Overview Disaster Recovery Plan Disaster Recovery Test Test Timelines Acceptance Testing EDR Test Site Limitations Questions? Overview When you purchase Enhanced Disaster Recovery and th...
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  • 2014-01-07 PHX Cloud Search Incident RCA

    Start Time End Time 2014-01-07 06:20am PST 2014-01-07 9:10am PST Duration 2 hours and 50 minutes User impact Search attempts were intermittently slow or returned no results. Executive Summary A subset of our Clou...
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    last modified by brian.edelschick
  • VPN Gateway Upgrades FAQ

    Background Frequently Asked Questions What does this maintenance involve? Why is this necessary? Who does this affect? When is the maintenance? How long will the maintenance take? Will our VP...
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  • VPN maintenance tonight

    The Jive Community is still down at the moment, so I'm writing an email. It may be a stupid question, but I need to verify for my bosses.   Our internal instance (https://engage.umuc.edu) is on cloud and not h...
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    last modified by Bgiannini
  • PHX availability event 2014-03-22

    Jive experienced a power outage this morning in our Phoenix data center that affected some of our US-based customers.  The team worked quickly to resolve the issue and restore all functionality. We know that this...
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    last modified by shane.morris
  • Jive Cloud Admin (JCA) Maintenance  2014-02-19 8pm

    Jive will be performing critical maintenance on the Jive Cloud Admin (JCA) tool beginning at 8pm PST / 4am GMT.  The maintenance window will be a maximum of 2 hours, and during this time the site https://cloud.ji...
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  • PHX UAT availability event 2014-01-29

    The Jive Hosting team is actively investigating an issue that is impacting UAT instances hosted in our PHX DC.   Updates will provided every 30 minutes until the issue is resolved.   (9:00P PT) Validation ...
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    last modified by shane.morris
  • Upgrading to Jive 7: FAQ

    Have any changes been made to the Major Upgrade process with the release of Jive 7? What is the difference between a Data Copy and a Test-Run? Which of my plugins will Jive Hosting install during the Data Copy...
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  • Jive Hosting Maintenance Windows in 2013

    Jive Hosting Maintenance Windows 2013-06-22 2013-07-13 2013-07-27 2013-08-10 2013-08-24 2013-09-14 2013-09-28 2013-10-12 2013-10-26 2013-11-09 2013-11-23 2013-12-07 2013-12-21   Please recognize the scheduled mai...
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  • PHX availability event 2013-12-23 with RCA

    RCA published 2013-12-27: Incident Start Time 2013-12-23 2:08AM PST Duration The first set of impacted sites started to recover at 9:40 AM PST, with all impacted sites recovered by 1:40 PM PST. User impact Impacted ...
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    last modified by brian.edelschick
  • Delay of new Impact Metrics features for cloud customers [Resolved]

    Following the upgrade of Jive Cloud to our Fall release, we're performing extended maintenance of the Cloud Analytics service to resolve a timeout issue. The impact metrics feature will work but with certain functio...
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  • PHX availability event 2013-10-13

    The Jive Hosting team is currently working on an issue that is impacting a subset of communities hosted in our US data center.  This event was linked to previously scheduled maintenance and we are aggressively wo...
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    last modified by shane.morris
  • Cloud Search Issue 2013-09-30 - Resolved

    We experienced an availability event that impacted search functionality for US based communities.  The specific impact was inability to search for documents and places as well as @mentioning them. This did not im...
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  • EAE Maintenance Window 9/30 - 10/4 5 PM PDT - 9 PM PDT

    During the week of 9/30 from 5 pm to 9 pm PDT the Jive Hosting team will be performing minor maintenance to optimize the EAE service on hosted instances (non-cloud) based in both EMEA and US data centers.  Althou...
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    last modified by shane.morris
  • Hosted UAT Data Refresh FAQ

    This document has been combined into the Hosting Services FAQ. Please refer to that document for all Refresh FAQs.
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  • SSL FAQ

    This document has been combined into the Hosting Services FAQ. Please refer to that document for all SSL FAQs.
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  • Cloud Search Issue 2013-09-10

    We are experiencing a search outage within our US datacenter. Our Jive Hosting and Engineering teams are currently working on a resolution.   Updates will be provided frequently until this issue is resolved. ...
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    last modified by brian.edelschick