• UAT Hibernation FAQ

    How do you re-activate a hibernated UAT instance? How do you determine the period of inactivity on UAT sites? How long does it take to reactivate my site once it has been hibernated? What happens when the ...
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    last modified by darren.cruickshank
  • Jive VPN Maintenance Status

    VPN maintenance for clients based in Jive's Phoenix data center scheduled on July 19th, 2013 has been postponed indefinitely. Please note that this maintenance only pertains to your Jive community if you received tw...
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    last modified by ciaira.castorena
  • Jive Cloud Admin (JCA) Maintenance - March 2nd @6pm PST / March 3rd @2am GMT

    Jive will be performing critical maintenance on the Jive Cloud Admin (JCA) tool beginning at 6:00pm PST/2:00am GMT.  The maintenance window will be a maximum of 5 hours, and during this time the site https://clou...
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    last modified by shane.morris
  • February 5th - network latency event in Sungard Aurora data center

    The Jive Hosting team is currently working with vendors in our Aurora data center to address a network latency event attributed to routing issues with one or more telco providers linked to this location.   Updat...
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    last modified by shane.morris
  • Apps scheduled maintenance on Friday Jan 18th 11PM EST

    Duration of the scheduled maintenance window is 1 hour and during this time users will be unable to launch Apps from inside their community.  The Jive Hosting team will provide updates if events prompt any change...
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    last modified by shane.morris
  • Jive Cloud Admin (JCA) Maintenance 7pm PST 01/16/2012

    The Jive hosting team will be performing critical maintenance on the Jive Cloud Admin (JCA) tool beginning at 7:00pm PST.  The maintenance window will be a maximum of 3 hours, and during this time the site https:...
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    last modified by brian.edelschick
  • Performance issue

    We are currently addressing a performance issue impacting Jive production. We are in the process of implementing a fix that is being pushed across all of our production systems.  Currently we are estimating 2 hou...
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    last modified by brian.edelschick
  • Cloud admin maintenance this evening

    The Jive hosting team will be performing maintenance on the JCA/cloud admin tool beginning at 8:30pm ET.  Maintenance window duration is projected at 2 hours and we have high confidence work will be completed wel...
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    last modified by shane.morris
  • Delays in email delivery

    The Jive Hosting team has resolved an issue that was causing delays in email delivery for accounts hosted in our PHX facility.  Issue started to manifest on 11/4 and was resolved by 10AM PT 11/5.  Any delaye...
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    last modified by shane.morris
  • Hosting availability event 10/20/12

    The Jive Hosted Operations team is currently addressing an issue that is impacting a subset of accounts in our PHX data center.  We are currently posting messaging to the impacted accounts and are working to rest...
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    last modified by shane.morris
  • Domain Control DNS provider impacting availability of some Jive sites

    The Jive Hosting team has detected an issue that may be impacting some communities. All Jive-hosted components are in good working order.  The issue lies with customers utilizing Domain Control as their DNS hosti...
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    last modified by brian.edelschick
  • Preventative maintenance September 9th 2012

    The Jive Hosting team is moving to perform preventative maintenance today between 4 - 5pm PT.  There is no anticipated impact to any communities hosted in our SunGard Aurora data center.   Updates will be p...
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    last modified by shane.morris
  • Activity Stream Slowness for Some Customers

    We have received reports of slowness within the Jive application for some customers when loading activity streams. We have identified the problem, and are currently fixing the issue. Full resolution is expected by 5pm...
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    last modified by brian.edelschick
  • Apps Market Issue 8/28/12

    We are currently troubleshooting an issue impacting the availability of Apps Market functionality. We are working on restoring service as soon as possible, and will update as more details are available.   1pm PS...
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    last modified by brian.edelschick
  • Hosting Performance Issue 8/27/12

    We are troubleshooting a performance issue that impacted a subset of our customers earlier this morning. If you are currently experiencing a problem, please open a case or call Support at 503-972-3269. We're continuin...
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    last modified by brian.edelschick
  • ATT DNS issue impacting availability of some Jive sites

    The Jive Hosting team has detected an issue that may be impacting some communities. All Jive-hosted components are in good working order.  The issue lies with customers utilizing AT&T as their DNS hosting pro...
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    last modified by brian.edelschick
  • Leap Second

    We are currently addressing a performance issue impacting Jive production. Root cause is attributed to a bug causing server processes to mis-handle the "leap second", i.e. Java and MySQL.  This issue is impacting...
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    last modified by Vinh Jones
  • 06/02/12 US Maintenance 10 PM PST - Closed

    Potential Impact:   Virtual SILO1 could be impacted, but the risk is fairly low.    Est Start Time Actual Start Time Est. Duration End Time Owner Description Plan Approval Environment 10 PM 10 PM ...
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    last modified by lernst
  • 05/05/12 US Maintenance 10 PM Pacific - Completed

    Potential Impact: Possible intermittent outages for Aurora Silo1 & Silo2 Virtual     Est Start Time Actual Start Time End Time Est. Duration Owner Description Environment 10:00 PM 10 PM 12:00 PM 2 Hour ...
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    last modified by lernst
  • Maintenance Completed in 2012

    Date Time Customer Impact Description 4/21/12 10 PM - 3 AM Pacific US Hosted - Aurora Maintenance on a subset of Bare Metal Servers Virtual Silo 2 Storage Maintenance *Perform firmware upgrades on a subset of Virtu...
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    last modified by luke.meloy