• Jive Hosting Maintenance Windows in 2015

    Month Window 1 Date Window 2 Date January 10th 24th February 7th 21st March 7th 21st April 11th 25th May 16th 30th June 13th 27th July 11th 25th August 8th 29th September 12th 26th October 10th 24th November 7th 21st ...
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  • Instance Migrations FAQ

    Hosted to Cloud When will my data be copied to the cloud site? What is the roll back process? Can my Vanity URL be transferred to the Cloud site? How long does the Dry Run, Test Run 2 and Go-Live take to...
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  • Tips for Customer Testing of a Hosted Upgrade

    Overview Test-Run Go-Live Questions? Overview This document will provide a quick, high level overview of the Jive-owned features that will be impacted during the major upgrade process, and consideratio...
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  • Jive Hosting Maintenance Windows in 2014

    Month Window 1 Window 2 Jan 11 25 Feb 8 22 Mar 8 22 Apr 5 19 May 3 24 Jun 7 28 Jul 12 26 Aug 9 23 Sep 6 20 Oct 4 11 Nov 8 22 Dec 6 20   Please recognize the scheduled maintenance agreement noted in the Jive contr...
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  • Minor Upgrade Fast Track Program Overview

    Also See: Hosted Instance Upgrade Process Overview Hosted Instance Upgrades FAQ   Introduction The Fast Track program for Minor Upgrades allows us to perform an upgrade in a shorter time frame and with fewer ...
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  • Process Overview: Migrating from Jive Hosted to On-Premise

    Overview Getting Started Process Scheduling Requirements and Considerations Overview This document will go over the entire migration process and provide you with all the general details you nee...
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  • Automated deployments via JCA.

    Hi, We are toying with the idea of automating the deployments of the plugins we use to our hosted jive instances. We have an internal Jenkins instance running tests and building this plugins in a continuous manner a...
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  • Hosted Environments Diagram

    Below is a diagram which helps depict the unique phases Hosted instances go through as you launch and undergo a major upgrade.  Also See: Hosted Instance Upgrade Process Overview   A PDF version of the...
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  • Jive Data Center FAQ

    Background Frequently Asked Questions What are we doing?  Are we building a datacenter?  Leasing? Where can I find out more about the data centers and their qualifications/certifications? Bac...
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  • New Minor Upgrade Fast Track Program

    With the release of Jive 7 and the number of customers undergoing a Major Upgrade or onboarding a new community, we have seen an increase in requests to upgrade to minor versions such as 7.0.1 before the new site is l...
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  • Hosted Instance Upgrades FAQ

    General What does Jive test as part of the upgrade, and what am I expected to test? Can I avoid downtime during the upgrade by making the site read-only? Can I explain to my users what is happening by custom...
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  • Onboarding Process Overview for Enhanced Disaster Recovery (EDR)

    Overview Disaster Recovery Plan Disaster Recovery Test Test Timelines Acceptance Testing EDR Test Site Limitations Questions? Overview When you purchase Enhanced Disaster Recovery and th...
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  • 2014-01-07 PHX Cloud Search Incident RCA

    Start Time End Time 2014-01-07 06:20am PST 2014-01-07 9:10am PST Duration 2 hours and 50 minutes User impact Search attempts were intermittently slow or returned no results. Executive Summary A subset of our Clou...
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  • VPN Gateway Upgrades - Completed @ 11:15PM PST

    We will be performing an upgrade of our US VPN infrastructure during the Maintenance Window on Saturday March 29th, 2014 at 10:00pm PST. It is estimated that this work will take two hours but could possibly extend up ...
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  • VPN Gateway Upgrades FAQ

    Background Frequently Asked Questions What does this maintenance involve? Why is this necessary? Who does this affect? When is the maintenance? How long will the maintenance take? Will our VP...
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  • Copy of PHX availability event 2014-03-22, original thread has disabled commenting

    Jive experienced a power outage this morning in our Phoenix data center that affected some of our US-based customers.  The team worked quickly to resolve the issue and restore all functionality. We know that this...
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  • VPN Gateway Upgrades -- Postponed

    We will be performing an upgrade of our US VPN infrastructure during the Maintenance Window on Saturday March 22nd, 2014 at 10:00pm PST. It is estimated that this work will take two hours but could possibly extend up ...
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    last modified by nmiller0113
  • VPN maintenance tonight

    The Jive Community is still down at the moment, so I'm writing an email. It may be a stupid question, but I need to verify for my bosses.   Our internal instance (https://engage.umuc.edu) is on cloud and not h...
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    last modified by Bgiannini
  • PHX availability event 2014-03-22

    Jive experienced a power outage this morning in our Phoenix data center that affected some of our US-based customers.  The team worked quickly to resolve the issue and restore all functionality. We know that this...
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    last modified by shane.morris
  • Pending invite

    Hi,   Please can you approve Kathy Marshall as a group member? She is new to our team and will need access to these materials as part of our upgrade to Jive 7.   Thanks, Ollie
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