Whew!  That was some week!  I'm still wrapping my head around all the great content, networking, learning, sharing, etc. that happened last week at JiveWorld11.


Wanted to answer a few questions as it relates to post event materials . . .


Presentations and Videos:  See an update hereRe: When & where will the #jw11 videos be available?


Avatar Photo Boot Photos:  We will provided a password protected website to all attendees who had their photos taken.  Expect to receive this in about a week from today. 


Attendee Survey:  Go here to complete the survey.  And better yet by completing the survey you'll get $200 off the alumni rate for JiveWorld12 registration (open in spring 2012) AND you'll get the details on how to secure 100 free licenses of Jive for Outlook for your company

thank you.jpgI had a blast, and hope you did too!  Everything was amazing – the speakers, solutions, demos, sponsors, networking and parties.


By now, you are now armed with a wealth of new Social Business information to help continue to lead your organizations on the New Way.


Join and continue to visit the JiveWorld11 community to view presentations or demos you many have missed during the conference. 


If you are anything like me, you’re already planning to attend next year.  Be sure to visit jivesoftware.com/jiveworld to register and receive a $200 discount.


See you at the next JiveWorld, October 9-11, 2012 at The Cosmopolitan.


And the Winners Are…

Posted by deirdrewalsh Oct 6, 2011

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Today, I felt like a stage mom at the annual JiveWorld awards ceremony!


I’m so proud to announce these outstanding Social Business winners:


Engage Employees: Pearson (http://www.pearson.com/), is an international media giant with world-leading businesses in education, business information and consumer publishing and over 36,000 employees in 70 countries. The company was selected for its innovation in providing its employees with access to all key resources, tools and knowledge across Pearson through a single, robust system. Pearson's Neo community has made integration of new employees through acquisitions seamless, and provides employees with the forum to collaborate and take advantages of resources across the enterprise. Six months following launch, Pearson has nearly 75% adoption among employees.


Engage Customers Category: McAfee (http://home.mcafee.com/Default.aspx) was singled out as an innovator in helping its customers outside of the traditional channels.  Through use of Jive, McAfee has increased customer loyalty and satisfaction, retained and reused invaluable knowledge from experienced customers and fostered stronger engagement between employees and customers.  With 6,000 employees worldwide, McAfee has demonstrated that use of Jive can help organizations provide exceptional customer service.


Engage Partners Category: Avon (http://www.avon.com/), a world-renowned beauty company with more than $10 billion in annual revenue, was selected for its innovation in employing Jive to improve its direct selling model.  Currently more than 200,000 Avon representatives utilize the forum to share best practices, provide feedback and enable a strong sales culture.  The increase in representative retention has demonstrated the success of their strategy.


New Way to Lead Category: Yum!  (http://www.yum.com/) was selected for its exemplary use and results in using Jive, and showing Jive is truly the new way to lead.  Yum!'s fun-spirited, well-executed launch drove outstanding results: 99% adoption among employees.  Moreover, Yum! has reduced time to market for products, email, meetings, travel and duplicated efforts as it increased sharing of knowledge globally.

New Way to Business Category: T-Mobile (http://www.t-mobile.com) was selected for its thought-leading approach to implementing Jive for both its customers and employees.  Results speak for themselves: as a result of community discussions, T-Mobile resolved 96% of issues within three days; realized a 70% resolution rate by frontline support reps; resolved 35-50 issues per device before launch; and reduced training for sales from 1.5 hours to 15 minutes. T-Mobile also simplified by focusing on their Jive communities and decommissioning over 10 legacy systems.  Now the company is able to sufficiently grow support staff to keep up with global support needs and improved employee engagement as a result of better collaboration and knowledge sharing.

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After hearing the buzz about apps this morning, I decided to head over to the Jive Solution Showcase to check out some sweet exhibits from our App partners, get a closer look at how Jive works with Microsoft, and explore the 34 demo pods.


I also dropped by the Jive Hero Theater to listen to some customers strut their community stuff.  It was so inspiring.  It’s definitely a great way to get some informal tips and answers to your questions.


I hope you’ll stop by these hotspots today.

Despite the late night out on the strip, JiveWorld11 attendees rose to the occasion and attended the fantastic mainstage presentations.


This morning featured Jive executives, who shared updates and vision for our Social Business Software.


execs on stage.JPG


Here are the key highlights:


  • As Tony discussed yesterday, the People are the Platform.
  • Social needs to go where people go – Facebook, LinkedIn, Outlook®, Mobile, etc.
  • Jive is making advancements in social search, stream building, community admin reporting, theme building, and other key areas.
  • Engagement leads to greater business value.
  • Data plus context equals greater intelligence.
  • Jive Apps merge consumer simplicity with enterprise control.
  • Jive now has a tablet application.

If you haven't checked out our JiveWorld11 Hero Theater you are missing out. Your peers are showcasing their communities in

Mont-Royal 1, 4th Floor, Cosmopolitan Hotel.



10:30 - 11:00, Thursday

On Brand Partners

Name of Presenter: Grant Costello, Head of Community

Internal/Membership community, for business partners and clients.


1:00 - 1:30, Thursday

T-Mobile and Solution Set

Name of Presenter: Will Rose (T-Mobile), Caroline Clabaugh (SolutionSet)

Title: Will (Enterprise Community Manager), Caroline (Senior Manager, Consulting Services)

Name of Community: T-Mobile External Support Community

Internal/External: External


1:30 - 2:00 PM, Thursday

Eli Lilly

Bryce Williams and JD Guckenberger

Social Collaboration Consultants

Internal/External: Internal and External



Premier Farnell and Solution Set

Christina Zurcher (Premier Farnell), Aditi Seal (SolutionSet)

Christy (Global Head of Development & Operations), Aditi (Senior Manager, Consulting Services)

Name of Community: Element14

Internal/External: External


3:45 - 4:10

Genentech and Solution Set

Kamal Kapila (Genentech), Adam Trissel (SolutionSet)

Kamal (IT manager), Adam (Vice President, Engineering)

Name of Community: PDCC

Internal/External: Internal

We have another full day of Social Business fun planned. 


Be sure to check out the following:

  • John Unwin, CEO, The Cosmopolitan of Las Vegas.
  • Social Business: The Decade Ahead.
  • Sarah Jones, Tony Award®-Winning Playwright and Performer.  Acclaimed by critics in The New York Times, LA Times, The Washington Post, and Vanity Fair, Sarah is an unforgettable way to close out JiveWorld11. She is known for her lively TEDtalks performance as a one-woman global village.
  • Closing Night Party: Light Your Fire. You can’t leave JiveWorld11 without a blow-out party. Come out to the Boulevard Pool overlooking the Vegas strip for a festive evening of music, Carnivalesque entertainers, and other libations.


  • Are consumer social networks like Facebook and Twitter enough for marketing?
  • Can both B2B and B2C benefit from social marketing?
  • How do you measure social marketing success?

These are just some of the questions social marketing attendees discussed at my first roundtable today. 


Roundtables are a great way to connect with like-minded folks over common roles and business challenges.  It’s not too late to sign-up for these sessions at the registration desk.  There are seven roundtable topics, each scheduled at multiple times throughout today and tomorrow.


Choose from:

• Improving internal collaboration

• Improving social marketing

• Improving customer support

• Improving sales enablement

• Improving corporate communications

• Integrating Social Business into your enterprise

• Technical integrations

now vs later.jpgThe cell phone industry has evolved quickly - from offering standard devices to smart phones and now tablets. This rapid rate of change has caused T-Mobile’s support team to handle significantly more complex offerings.


During today’s keynote, Maria Pinchevsky, SVP of Customer Service and Sales for T-Mobile, shared her story of the dramatic shift in the enterprise as her company began to really embrace the new way.


T-Mobile currently supports 30 million customers by leveraging Jive Social Business Software for internal and external communities.


The part of her presentation that thrilled the crowd most was in the data:

  • 20,000 service agents handle more than 540,000 calls a day using Jive
  • Jive is also used to support 50,000 field sales representatives
  • 97 percent of discussions posted in the community are resolved in 3 days
  • T-Mobile’s community has more than 33,536 posts and 5.6M document views
  • The external community grows 1,500 users per day with no external promotion

With numbers like that, it’s no surprise that T-Mobile won Digital Customer Experience of the Year at 2010 Customer Service Training Awards.


How has Social Business become mission critical at your company?


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As I entered the mainstage room today, I could feel the energy, which was taken up a level when our CEO Tony Zingale kicked off JiveWorld11 by thanking you – our customers!





In the past year, we have seen tremendous growth, and as our CMO John Rizzo announced, we even doubled the JiveWorld attendance from last year’s event. 

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This growth shows that it’s no longer the new way to do business – it’s the ONLY way.


Here are some key points from our fearless Social Business leader:

  • The future of business isn't going to be found in your CRM system. Or your ERP system. Or in email. The future of your business is in your people.
  • Jive is not just another technology. It's an extension of your company. Of your brand. Of your people. So Jive has one job. That's to help you harness the power of your people. Your Social Capital.
  • Leaders must do three things to move to the next level: Empower, Liberate, Embrace.
  • One of the amazing things with social is that interconnections open up possibilities where you can find expertise that you couldn't find, people you didn't know existed, etc. Doing this at the massive scale that is social, is the next game changer.
  • We recognize for you to be successful with the deployment of the new way, it has to be about tangible business benefits. 
  • When we looked across our customer data, we saw proof that Social Capital accrues at a greater rate when it's ubiquitous.
  • Understand that you have only scratched the surface of what is possible when your people become the platform (with the power of social).

vegas sign.jpg If the lights look a little bit brighter on the Vegas strip, that’s because there are flashes of brilliance already coming from the JiveWorld11 kickoff.  


As many of you know, I attended the first two Jive user conferences as a customer. Now, I have the awesome responsibility of sitting on the other side of the fence, live blogging as the company’s social media manager.


Despite my addiction to online communications, I’m thrilled to see so many great community members face-to-face. We have more than 1,000 attendees - making this the biggest JiveWorld ever!


As I look around, I see CEOs, IT directors, and leaders from a wide variety of industries, including financial services, technology, consumer, health care and education. These marketing, sales, and support experts have implemented Social Business and Jive for external, internal, partner communities and more!


For those of you who couldn’t make it to JiveWorld11 don’t worry.  Whether you’re a social, marketing or IT expert, you’ve come to the right place.  I will be blogging here all week – sharing the biggest takeaways from the more than 60 sessions and events.  


Here are some other ways you can tune-in from home: Get Connected Before, During, and After #JW11

Good morning, JiveWorld 2011!

I hope your week is off to a great start. 

Here are a few of today’s highlights:

  • Keynote address from Jive CEO Tony Zingale
  • Gabe Zicherman, Gamification Expert: You’ve heard a lot about gamification but how does it translate to business? This mainstage presentation will share where gamification is headed next and how it can make a difference in your community.
  • Networking Night: We are taking over seven of the Cosmopolitan restaurants tonight to have a fab time over dinner, drinks and social business conversation. We are grouping you by industry, so you'll have plenty to talk about with fellow dinners.

Screen shot 2011-10-04 at 10.24.46 PM.png


JiveWorld11 is officially underway. 


We spent the day setting up, chatting Social Business, and networking old-school-style.


We also asked attendees, "What are you most excited about?" View the answers in this video interview.







Welcome to JiveWorld and to Las Vegas! I hope you are as excited as I am about the action-packed week ahead, including keynotes, product demos, and more. 


gambling picture.jpg


Whether you are

new to Jive or a long-time customer….

a community manager or a vice president….

In sales or marketing or customer support….

There is something for you at JiveWorld11!




Here are the Top 5 Ways to Win in Vegas:


1. Connect Face-to-Face. Networking is one of the biggest draws of our conference, and this year we’ve packed in a number of fun events, including a beer-pub themed welcome reception, roundtables grouped by role and business challenge, dining at seven of the Cosmopolitan restaurants, as well as the Meet Meme trading cards.  So, get out there and make a new business contact or blackjack buddy.


2. Hear Customer Success Stories. At the risk of sounding cliché, JiveWorld really does get better every year. Last year, we had 40 track session; this year we’ve upped it to 56 to make room for the ever-expanding success stories of our customers. Stay in one of the eight tracks or expand your horizon and learn about other key Social Business imperatives.


3. Dive Deep. Whether it’s the core product, our modules, specific solutions, or unique Jive Apps, we will have product experts on hand to address your most pressing questions and help you understand how to get the most out of your implementation.  Be sure to check out the demo pods, demo theater, and Jive Genius Bar.  Also attend the lunch with Jive to share product ideas directly with our engineers. 


4. Be a Hero next Monday. As a former customer I know one of the greatest things about JiveWorld is the practical knowledge you gain from networking, sessions, etc.  Put together a list of the top 5 takeaways from the conference and share it with your organization.


5. Have fun. By the nature of your job, you are a change agent in your organization.  So relax, have fun, and get inspired.  You deserve it!


Check back here all this week to leave comments, participate in discussions, or read the latest event news. 


What are YOU most excited about at JiveWorld?

I just got off the plane in Las Vegas and already thrilled with the number of people getting their tweet on before the conference kicks-off tomorrow. 


Here are the Top 5 to Stay Connected Before, During and After the show (even for the folks stuck in their office this week):


get connected icons.jpg


1. JiveWorld11 Community: jivesoftware.com/jw11community

Either from your laptop or the official JiveWorld11 mobile app, you can share pictures, updates and more with the entire JiveWorld11 community.


2. Twitter: twitter.com/jivesoftware

Broadcast brief messages to colleagues and other attendees from your laptop or mobile phone and receive valuable conference information from Jive staff. Remember to type #jw11 in your tweet to send updates to the entire JiveWorld community on Twitter.


3. LinkedIn: http://linkd.in/jw11li

Make a lot of new contacts at JiveWorld? Build your network of connections on LinkedIn and exchange information, ideas, and professional opportunities.


4. Facebook: facebook.com/fans.of.jive

Want to be friends? Stay up to date on conference news, get special discounts, and connect with other attendees by “liking” Jive on Facebook. You can also connect with fellow customers and get company news and resources.


5. YouTube: youtube.com/jivesoftware

View videos contributed by Jive staff and other conference attendees of cool product demonstrations from the exhibition as well as interviews with Jive leadership and industry experts.

Help us shape our products by completing the JiveWorld 2011 Products Survey -- and get a chance to win an iPad 2 to boot!


Dear JiveWorld 2011 Guest,


The Jive Software product management team would like to know more about you, your experience with Jive to date, and your IT environment.  Your input will help us continue to deliver world-class social business software products that solve critical business problems for you.  We estimate that it  takes  approximately 15 minutes to complete the survey.


To respond, please go to http://www.surveygizmo.com/s3/656992/JiveWorld11-Products-Survey


Among all completed surveys, we will randomly select 2 recipients of an Apple iPad 2. Please note that your responses will be kept confidential and used only for quantitative analysis and decision support by Jive product management.


Thank you in advance for your responses!

The 411 on JW11 roundtables

Posted by Suzame Oct 3, 2011

Hello from Vegas!


I know you're planning your JiveWorld schedule down to the hour, so here is some helpful information about this year's roundtable sessions.


Roundtable sessions are small group discussions of no more than 16 people. Unlike past years, when we've had a presenter, this year's roundtable sessions are geared towards being a birds-of-a-feather discussion -- providing you a great chance to network around a shared topic of interest. A Jive host will be on hand to help keep the conversation flowing -- but what gets discussed is owned by those in attendance.


We've got 7 topics and a lot of great Jive roundtable hosts to introduce you to.

But first, here's how to sign up to participate:


How do I register for roundtables?

Roundtable Registration is on-site at the Cosmopolitan -- adjacent to the main conference registration desk on the third floor.

Just stop by the table and sign up for your session. Participation is on a first-come, first-served basis, and space is limited.


What if the session I'm interested in is booked?

We will have a waitlist -- just add yourself to the waitlist and give us your cell, and we'll call you if there's an opening.


We wish we could schedule these when they weren't concurrent with other sessions but given each roundtable is scheduled multiple times, we hope you can find one that works for you. So scope out the details below and make a plan to connect at a roundtable! See you soon!


Roundtable Overview



Improving Internal Collaboration

Share ideas on how to improve employee engagement, adoption, moderation, education, co-existing with your intranet, and much more. A great way to connect with fellow internal community managers.

From the Jive Professional Services team, we have:

  • Wednesday: Heidi Staats, technical project manager (and a former Jive customer as well)
    • 11-noon
    • 1:30-2:30 PM
    • 2:45-3:45 PM


  • Thursday: Shaun Slattery, Jive Strategy Consultant
    • 11-noon
    • 1:30-2:30 PM
Improving Customer SupportCustomers expect answers at Google speed. Discuss using community to resolve issues faster, improve customer satisfaction, and engage the right company experts when you need them.

Tim Albright is Jive's Senior Director of Community Strategy. Formerly, he was a Jive customer from Cisco, where he was oversaw customer support.



  • 1:30-2:30
  • 4:15-5:15



  • 1:30-2:30
Technical Integrations
Share technical lessons learned about integrating Jive with other enterprise applications and external web properties.

These Jive Engineers will be on hand to discuss technical integrations:


  • Wednesday, 11-noon: Nick Hill, Director of Product Design
  • Wednesday, 4:15-5:15 PM: Kevin Karpenske, Senior Software Engineer
  • Thursday, 1:30-2:30 PM: Zack Manning, Senior Software Engineer

Improving Sales EnablementSocial business can remove obstacles to selling more, faster. Share tips for accelerating on-boarding, virtual training, supporting a global sales team, and responding to competitive threats. Great session for sales and marketing.

Wednesday: Jive Strategy Consultant Shaun Slattery hosts these two sessions:

  • 11-noon -- with special guest from TOSHIBA, Steve Bamberger, National Education Manager, Web Based Le@rning and Collaboration. Steve will be presenting on how he improves sales enablement at the conference, so come by and pick his brain one-on-one.
  • 2:45-3:45

Thursday: Jive Product Marketing Manager, Viviana Faga:

  • 11-noon

Improving Social Marketing


Discuss how you handle rules for engagement, brand advocacy, customer feedback, sentiment measurement, crisis management and more. Great session for social media marketers and public community managers.

Wednesday: Jive's own senior social media marketing manager, Deirdre Walsh, will be sitting in on the following sessions.

  • 11-noon
  • 2:45-3:45
  • 4:15-5:15


Thursday: We have a guest customer host -- Greg Underhill, Social Media Manager of Question Software.

  • 11-noon
Improving Corporate CommunicationsShare how you use social to align employees around your company vision, amplify executive communication, and balance employee openness in a corporate environment.

Jive Engagement Team Manager Artie Michel and Senior Engagement Manager Brad Treesh will be your hosts.



  • 1:30-2:30 PM Artie Michel
  • 2:45-3:45 PM: Brad Treesh



  • 1:30-2:30: Artie Michel

Integrating Social Business into Your Enterprise

Are you a Social Business strategist? This session's for you. Thinking of breaking up with your intranet? Want to weave user-generated content into your key web properties? Discuss the challenges and business benefits of becoming a fully networked enterprise.

Jive Engagement Manager Austen Rustrum and Engagement Team Manager Artie Michel will be your hosts.



  • 11-noon: Austen Rustrum
  • 4:15-5:15: Artie Michel



  • 11-noon: Artie Michel



Introducing Tracks on the Jive Community
Configure your Jive Community experience by selecting a track. We'll use this track on the homepage to show you relevant content and help you find resources quickly. You can change your track easily from the homepage or your profile.
As a community manager, you're an ambassador for your Jive community as you build places, curate content and engage with fellow community members. To help you go further with your site, we'll share success stories and other resources.
Whether considering a new purchase or working on an upgrade, technology managers need insight on the best ways to implement a community and learn more about the various upgrades in software releases.
An effective community starts with sound business strategy. As your community matures, you'll want to learn and share best practices for implementation and continued success.
Whether you're a developer, system administrator or a designer, you need insight on building a great user experience for your Jive community. Get the scoop on theming, API's, upgrades and more.
We've got a special area for partners to get essential information and best practices they need for describing and selling Jive to potential customers.
Whether or not you have a specific role in your Jive community, this track highlights areas of interest to Jive users such as training materials, community best practices and an opportunity to network with other customers.
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