Every brand faces the same challenge: how do you connect effectively with customers and partners? This morning, Deepti Patibandla of the Product team shared some great recent Jive-x innovations and future directions for improving the customers’ experience.
- Social listening
- Event look and feel
- SEO improvements
- Translation services
“It begins with the customer journey… and Jive-x activates that journey.”
From that list, one of the standouts (and something that was just announced here at JiveWorld) was the first bullet point above: the upcoming integration with Sysomos.
Soon, brands will be able to:
Route relevant conversations on social media directly in Jive-x community, increasing brand affinity.
Listen and respond to over a billion conversations online, in real-time
Enhance social interactions and dialogue with community members
Improve customer satisfaction along with lowering call center costs
Connect social to community advocates
Darin Wolter Sysomos shared this truth: any interaction with a complete stranger is often more trusted than one we may have a brand’s CEO. That’s why it’s important to empower community influencers to take action on your behalf.