Jiveworld Bootcamp 101 was the perfect introduction to kick off any newcomer’s first Jive World. The session covered any and all topics relating to the start up and value of a community in the enterprise.
The day started off with the session Why Communities Matter - Bootcamp 101 The rest of the day took place as an interactive group learning exercise. Each table walked through the steps of launching a brand new community within an organization, from the planning and implementation to design tips and tricks. By the end of the session, everyone felt like a community manager professional.
Key lessons and takeaways recommended to any jive newcomer whether they are launching a new community or taking over an existing one:
Executive engagement should be a priority.The number one driver of adoption is executive participation. Executive sponsorship alone is not enough.
Every new community should start with the core idea or problem that you are trying to solve. In the planning stage, it is critical to define goals and missions for your new community.
Measuring business impact is important. Learn about your business, craft a value proposition, and evolve over time. Always tie business impact back to revenue.
A successful community doesn’t happen over night. Cherish the small wins.
In order to engage leaders and advocates within a community, proper training is key. Incentives never hurt either.
The spaces vs. social groups debate. What are the major differences? An admin creates spaces, while social groups can be user generated. As a general rule, keep work in spaces and culture in social groups. And try not to overuse spaces.
Widgets vs tiles. Which one are you using? All recommend the switch to tiles for the future. Tiles are mobile responsive. Super lists are a recommended tile to use.
Basic design tip: Always use the left rail for internal navigation and the right rail for offsite links and resources.
Keep content fresh. The homepage of a community should always display recent content.
Communicate effectively. Always use an active voice, choose the right messenger, and tailor the message to the perspective of the receiver.