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1 Post authored by: cflanagan17




If you're a Jive customer with an employee or customer community 2+ years or more . . . and you're NOT signed up for the Advanced Customer Workshop on Monday's pre-conference day . . . you're missing out. There's still time to change your JiveWorld registration to add these workshops!



What: Pre-conference Advanced Customer Workshops

Date: Monday, March 14, 2016


9:00 am - 12:30 pm Advanced Engagement   $225 fee for morning. Chose 1 of 2 breakouts either internal or external

If you're an existing community leader looking to inject new life into your program, this workshop is for you. Spend the morning with Jive strategy consultants and your fellow veteran Jive customers to learn on advanced engagement strategies used across our customers. Breakout activities will allow you to share your most pressing problems and get practical advice from your peers. Chose from one of two breakout workshops covering internal or external communities below.


Advanced Engagement: Internal Breakout

Has your employee community or social intranet adoption stalled? Are you wondering how to drive change on a shoe-string budget?  Often the #1 driver of adoption (and continued engagement) is utility. Stalled or declined engagement could signal the need to revisit fundamentals with an eye toward taking your community to the next level. Join this session to learn how to reassess your community governance model and supporting roles, use cases deployed (or not deployed) and the change tactics needed to make new work behaviors sticky.


Facilitator: Claire Fletcher with guest customer speakers


Advanced Engagement: External Breakout

External communities are evolving from a primarily peer-to-peer channel or user forums to more structured self-service and customer engagement channel, presenting new challenges for sponsoring organizations and community managers. Join this session to learn key tactics to drive customer adoption and engagement such as content & programming, enabling & onboarding key stakeholders, acquiring and retaining members.


Facilitator: Jennifer Kelley with guest customer speakers



1:30 pm - 5:00 pm Advanced Measurement   $225 fee for afternoon

Are you an existing community program leader looking to go beyond measuring page views and registered users to prove value? If so, this session is for you! This half-day workshop is designed for the veteran customer with case studies, tutorials and breakout activities covering:

  1. Top Metric #fails
  2. If you measure nothing else - what to measure when looking at adoption, health & engagement
  3. Mapping your community program and KPIs to company initiatives
  4. Using surveys and Resonata to prove perceived value and understand sentiment
  5. Advanced community analytics to prove value of knowledge sharing and employee / customer support
  6. Techniques to prove value of community on customer satisfaction and share of wallet


Facilitator: Claire Flanagan with guest customer speakers


How do I add the Pre-Conference Workshops to my JiveWorld16 pass?

There is a small fee for each of these half day workshops as noted above.


You can register and add these workshops to your conference pass by going back to your JW16 registration form Registration | JiveWorld. If you have problems editing your registration contact the Jive Team at


Don't miss out. Join us!


Jive Internal Communities Customers - Jive Hub Jive Advanced Customer Measurement Jive External Communities