Hi everyone and welcome to the new Learning group on the Jive Community! I run the Education program at Jive and hope this group becomes the catalyst for a Community of Practice focused on learning and development - whether it's with Jive or not.
A couple of weeks ago I attended the ASTD conference in Denver, and came away with the distinct impression that very few people, if any, have truly figured out how to make the new industry trends really work in practice. Lots of war stories, and definitely some lessons learned from those who have pioneered in these areas... but definitely an area where much is yet to be learned.
While virtual/blended learning techniques is one trend that has been adopted by many of us, I see a few other prominent trends in the education industry that are still fairly new:
- Social Learning (enhancing learning by facilitating social interactions between students and instructors instead of relying solely on formally structured courses or an LMS,
- and more recently Mobile Learning (delivering smaller pieces of "just in time" training content to mobile devices, giving learners exactly what they need at their time of need and at any location in the world).
- Gamification is also on the horizon but in many cases is still unused and misunderstood.
The exciting part of the conference for me was actually getting the confirmation that the progress we've made at Jive with our social business software and mobile app is spot on for our needs as educators in these emerging areas. Using the built-in capabilities of Jive for example, we can effectively facilitate social learning, and we can also leverage the mobile app to push out mobile learning modules to learners at the place where they live - their smartphones and tablets - and at exactly the point in time when they need it. Here's a brain dump of how I see these two learning methodologies working together using Jive:
I'll try to paint the picture of what I'm envisioning, using an example of "social mobile learning" in action.
Imagine that you're a new sales rep, on your way to a client site where you will be presenting a live demo of Jive for their executive management team. You've been through your corporate sales enablement training and new hire on-boarding, but you can't remember an important feature - how to upload a photo and avatar. Unfortunately you're stuck in a taxi and can't connect with your laptop to look up the tutorial.
Fortunately, you do have an iPhone and an iPad with you, so you pull out your iPhone, open up the Jive Mobile app, and search for "How to upload a photo" (assuming you have a Jive community where your course content is loaded, rather than a traditional LMS).
The first search result that pops up is a quick tutorial with a video that shows you exactly how to upload a photo and set your avatar. You tap into the tutorial, watch the video, and 3 minutes later you're ready for your presentation.
You comment on the document right from your iphone, to thank the instructor for putting the tutorial together, and the instructor replies with "happy to help" - and you've now made a social connection between yourself, the instructor, and anyone else in the future who looks at the tutorial. And since you're a "pay-it-forward" kind of sales rep, you share the tutorial with the 12 other new sales rep who you met during new hire orientation, so they know how to get their questions answered too.
Here's what it looks like from an ipad:
Now if you hosted all of your training content in a social group in your Jive community, then all members of that group would get notified each time you posted new mobile learning tutorials to that group. You could also use the "Share" feature to send reminders to view these tutorials, and that would help continue the learning experience as people are re-engaged on each topic in an ongoing manner.
That's what I mean by "social mobile learning" and the examples I described here could be used by any type of company or department.
Can you see this approach being useful in your organization?
What obstacles would you need to overcome, in order to use social mobile learning?