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Hi- We have a support community on SBS and one of the things we are really interesting in measuring is the percentage of customer questions that get answered by other customers rather than by our own employees... Does clicking "mark all read" in the Inbox on 20 objects actually credit each with being read, on their impact reports or in Jive Analytics? Hi all, Is there a way to track if private message to a user has been clicked on/read? In the analytics schema, I run the following query for activity type of 10 (read) and 20 (create). The object type... I currently compile a monthly dashboard of reports taken from the CMR for my community stakeholders and advocates, but I don't share this information with my members. For my members I only compile community success st... Running the query below I was expecting the json response to include the author's location. It returns locale and timezone, but not location. Is this version dependent? https://<communityURL>/api... Can anyone explain where the Top Department filter gets its information from and whether there's any kind of algorithm working in it? I'm guessing that it's pulling data from users profiles but it doesn't seem consist... Hello Analytics Community! I recently attended JiveWorld (which was amazing, btw!), and in the session on benchmarking your community Claire Flanagan discussed the Engagement Index, and alluded to a query foun... Looking for some guidance on how Jive (or others) recommend thinking about analytics for people who access community from a mobile device. What's available? Hello Analytic Friends, Do you know what the Event code and Object ID is for the "I have the same question?" event? Many thanks in advance! -Dan What's the best way to get a list of user_id's followed by each user_id in either the Analytics or Application database? I know that a follow is activity_type 270 and based on that I can pull fields like ... Can someone guide me on how to get the following metrics from jive databases- 1. Number of Followers for Content (threads, questions, blogs etc.) 2. Number of Shares for Content It would be good to have the numbers... You do not have access to this content's place If you want to see the total unique viewers but not the names of viewers... We've been doing a lot of clean-up of "dead" spaces and groups, and were using content pages and CMRs to get a handle on what was unused in our community. I've just realized that although there is a checkbox to includ... Reading Eric Ries article on "Vanity Metrics vs. Actionable Metrics" got me inspired to create a "Cohort Analysis" report for our installation of Jive. The idea is to group your users according to when they jo... A few tips to get things out of the core application system database and the ActivityEngine database. Things that are not available in the Analytics database For pgAdmin installation guide, follow pages 2-8 her... I am trying to get a report of all the top viewed content in our community. Unfortunately, I can not go through CMR, because the Top Content does not include System Blogs, and one of our most widely read blogs is a Sy... I'm trying to identify unanswered questions created in the last week. I'm using Data Export v2 and specify certain fields to be returned but with only a date filter (after) to get the last 7 days. I have a que... I think I'm in need of being pointed in the right direction. I started with the activity_fact table figuring I could query for create events where the direct object type was a social group and then go find... I'd like to identify the "hottest topics" among recent activity across all the places in our community using data from Data Export. It is possible to retrieve a list of unanswered questions in the last week, for examp...
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