• Anyone having DES download problems?

    Does anyone here use the download to get DES data?  I can't download anything - I get network errors and even though I've tried using different networks.  I put in a case two days ago but haven't heard anyth...
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    last modified by Kathryn
  • CMR User Leaderboard - How are points calculated?

    On the CMR, under User Adoption > User Leaderboard, where are the "status points" coming from? We have Bunchball enabled, and the points don't seem to match what is on an employee's profile.   Any insights y...
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    created by lauren.hogue
  • DES 500 Errors

    Is anyone else having trouble with the DES today? We are getting 500 Errors for any direct calls but the API Explorer site seems to be working...
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    last modified by Caton Guilbault
  • Activity reports are are delayed by 2 days

    I would like to see yesterday's (4/16) activity in the community, but the date only allows me to select until 4/15.  I used to be able to see yesterday's data, is this a new bug?     Jive Interactive I...
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    created by lauramac
  • Is it possible to track sessions of anonymous users?

    Does anyone know if there is a way to track analytics via the Jive Cloud Analytics API / DES around the activities of an anonymous user?  (i.e. a user that hasn't logged in)   Obviously if a user accesses s...
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    created by Jeff Shurtliff
  • Is there a way to determine actual counts when a document is viewed?  I currently see counts increase just because i may be editing a doc.  i only want unique counts when a doc is viewed

    !I need to get a report  on a weekly number of viewers per document where the number of views in a document doesn't include each time i perssonally edited or vewr the doc.
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    last modified by boxideveloper
  • Is it possible to know what stream users are following a place in?

    It's pretty easy to tell what users are following a particular space or group however we've recently become interested in understanding how many of those users are following the place in their "Inbox" stream aka will ...
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    last modified by ecruz@nyl
  • DES Issues Global?

    Is anyone else having problems with the DES? We haven't been able to login via the API explorer or run any of our scripts since Friday 2/16. We've had a Sev1 case open but haven't noticed anything on the status page (...
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    last modified by Caton Guilbault
  • I'm working on the secret decoder ring for trying to distinguish mobile users

    Has anyone else done this already?  I'm just thinking of scanning for keys like "ipad" "iphone" "android" etc. in the web.UserAgent field.  There are over 750 different web.useragents in just two weeks of da...
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    last modified by Kathryn
  • Does CMR track the views from outlook interaction?

    Hi All,   Can somebody confirm me following?   Does CMR track views of people who are viewing the content via: Jive for outlook Normal email notification people who dont have Jive for outlook   Tha...
  • Video download metrics in Jive

    Hi - Could you please advice if we can get the information on who has downloaded videos from Jive within a specific community? I tried pulling that information from DES but it does not seem to have the event Activity_...
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    created by ripunjoy
  • Export group members along with their joining date?

    Hi - I am trying to export the members of a Group along with their joining dates. While the data exists (Manage->Members each member's join date appears) there is no way to export that data along with the joining d...
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    last modified by ripunjoy
  • CMR Definitions/Calculations

    In the CMR what is the column "Number of Responses" in the Places Activity CSV download calculated from?  Is it a calculated value or simply the total number of responses to anything marked as a question?  ...
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    created by Stacy Plante
  • Report on answers

    I am a self admitted newb with the analytics module.  Can someone help me out with the Objects/filters I would need in a query to see how many of the following we had over a given date range?   Questions ma...
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    last modified by mnevill
  • can anyone help me with example-analytics?

    .I am getting ETIMEDOUT error while trying to getToken.Is the error caused due to corporate proxy?How can I get this to work behind corporate proxy?
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    last modified by pavani
  • Who Actually Visits a Space/Group?

    Hi All:   Activity reports on spaces and groups show total activity levels, but no names for Top Users.  Is there any way to see a list of the users actually visiting a space/group in a time period and thei...
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    last modified by scoe
  • Time to first response by someone other than original author

    Has anyone put together a report that highlights the average response time in hours or minutes after a blog, discussion,question, document, video, status update gets its first comment?   I Would also like to see...
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    last modified by mark.schwanke
  • Benchmarks for Learning Community - % expected as Active, Participating, Contributing?

    Hi again.   Another newbie question. Anyone have references for benchmarks for Learning Communities for % Active Users, % Participating Users, and % Contributing Users?   I was told 25% for Active,...
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    last modified by eprovost
  • Jive cloud Admin - Password Reset is not working - Please Help!

    Hi Team,   I have forgot the password for the cloud admin website - https://cloud.jivesoftware.com/admin/ , i have clicked on forgot password link , received a mail with the reset password link but it is not wor...
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    created by Mari_SGS
  • Tealium in JiveX

    Hello Corey Mathews   I have a question similar to Reference external javaScript in the Third-party analytics console   That question does not mention Tealium by name. Can you confirm, specifically through...
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    last modified by johnston.ryan