4 Replies Latest reply: Apr 13, 2012 8:02 AM by Renay Picard RSS

    New vs. Participating vs. Active Users

    Renay Picard

      Good afternoon. I have a question for the group...

       

      I understand the definitions of each type of user: new, participating and active. But what happens if you are a new user who creates content several times in the first few months (so you would then become an Active user) who then completely drops after month 3 and does not return? Do you then fall back into the new user category? I just want to be sure that when we report out on these various user groups, we are being accurate.

       

      Thanks,

      Renay Picard

      Boston Scientific