3 Replies Latest reply: Apr 30, 2012 11:29 PM by Karl Rumelhart RSS

    New vs. Participating vs. Active Users

    Renay Picard

      Good morning. I have a question for the group...

       

      I understand the definitions of each type of user: new, participating and active. But what happens if you are a new user who creates content several times in the first few months (so you would then become an Active user) who then completely drops after month 3 and does not return? Do you then fall back into the new user category? I just want to be sure that when we report out on these various user groups, we are being accurate.

       

      FYI, I'm on Jive 4.5 (soon to be upgraded to 5.02) and don't have anything other than the native reports in the Admin tab. When we migrate, we will incorporate the new plugin but for now, I would like to figure out the above question.

       

      Thanks,

      Renay Picard

      Boston Scientific