1 Reply Latest reply: Jun 29, 2012 8:53 AM by clyon RSS

    Security Question


      One of my colleagues raised this question: To what extent does Jive have visibility into our instance? Is the content of our data and conversations encrypted? Or is it plainly visible to authorized admins?

        • Re: Security Question

          David Weiss,

          Your instance data is separated from other customers and is stored in it's own database. The data which is stored in your instance is in plain text and can be read by only support personnel for legitimate reasons. Support personnel need to have a support case in order to access your instance provided they are troubleshooting an active support issue. All access is logged.