9 Replies Latest reply on Feb 21, 2013 1:33 PM by mavital

Outlook plugin memory leak

tappy1 Sep 27, 2012 4:32 PM

support-jive I may be wrong but I'm pretty sure there some significant memory leak problems associated with the Jive Outlook plugin. I run Windows 7 and continually have to close the Jive plugin (its working as a startup item) due to the amount of memory it uses. Currently it sits at 173MB and I have seen it grow to over 300MB.

I run a laptop and only reboot once every 7-10 days. For those users rebooting daily I would think they wouldn't notice.

Any news on whether is a known issue and an action plan would be handy.

Re: Outlook plugin memory leak

John Schwiller Sep 27, 2012 4:35 PM (in response to tappy1)

Think it's a known issue, and hoping for it to be fixed in the next major release in a month or two.
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- Re: Outlook plugin memory leak
  
  tappy1 Sep 27, 2012 4:43 PM (in response to John Schwiller)
  
  Hi John, thanks for the tip, I await with interest.
  
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  - Re: Outlook plugin memory leak
    
    John Schwiller Sep 27, 2012 4:45 PM (in response to tappy1)
    
    Worth asking if anyone on the current beta can confirm this is fixed - I can't as we are on cloud. Or ask Mor Avital
    
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    - Re: Outlook plugin memory leak
      
      mavital Sep 27, 2012 4:49 PM (in response to John Schwiller)
      
      Thanks John Schwiller.
      
      Peter Tapscott, the culprits behind the memory leak were identified, stripped, and rebuilt. This issue should be fixed and is being tracked as part of the beta that is underway right now.
      
      Which isn't to say we won't run into other issues, it is a beta after all But we're killing them as they come up.
      
      Let me know if you have any other questions.
      
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      - Re: Outlook plugin memory leak
        
        tappy1 Sep 27, 2012 5:40 PM (in response to mavital)
        
        Many thanks fore the prompt update, it's appreciated.
        
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Re: Outlook plugin memory leak

daisy Feb 21, 2013 11:26 AM (in response to tappy1)

What version of the plugin is causing this?
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- RE: Outlook plugin memory leak
  
  mavital Feb 21, 2013 11:29 AM (in response to daisy)
  
  This was the old 1.3 version. We‘ve since launched Jive for Outlook Module - v2 that addresses the issue.
  
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  - Re: RE: Outlook plugin memory leak
    
    tappy1 Feb 21, 2013 1:32 PM (in response to mavital)
    
    Hi and thanks, I'll update the version I have installed.
    
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    - RE: Outlook plugin memory leak
      
      mavital Feb 21, 2013 1:33 PM (in response to tappy1)
      
      Please note that the new version of Jive for Outlook relies on the Extended APIs Plugin so you will need to install that to get the upgrade if you don‘t already have it.
      
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