18 Replies Latest reply on Sep 6, 2013 4:11 PM by jtullo

Trouble installing Jive Anywhere in Chrome

bhd@maple.unh.edu Aug 15, 2012 7:16 AM

I tried to install Jive Anywhere in Chrome, and got the following info....

Adding extensions from other websites

We're constantly looking out for ways to make your browsing safer. To that end, we recently changed the way you add extensions that are not in the Chrome Web Store to your browser. Previously, any website could prompt you to add an extension into your browser. In the latest version of Google Chrome, you must explicitly tell Chrome that you want to install these extensions by adding them through the Extensions page.

Re: Trouble installing Jive Anywhere in Chrome

ignacio Aug 29, 2012 9:47 AM (in response to bhd@maple.unh.edu)

Hi Bruce, I'm having the same problem. It works fine in Firefox but not in Chrome.

@Jive: Do you have a solution for this?

Thanks a lot in advance and all the best,

Ignacio
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- Re: Trouble installing Jive Anywhere in Chrome
  
  amir.leshem Aug 30, 2012 6:03 AM (in response to ignacio)
  
  Here is a workaround until the issue is solved:
  Click on the download link on the Jive instance tools page, or use the direct link http://files.jivesoftware.com/JiveAnywhere/downloads/JiveAnywhere_Chrome.crx to download
  When the yellow banner appears, keep the downloads bar open but open a new tab with the following link chrome://chrome/extensions/
  Drag the downloaded file "JiveAnywhere_Chrome.crx" into the page
  When the confirmation dialog appears click "Add"
  
  Another option is using the all-in-one MSI installer for Windows which can be downloaded from http://files.jivesoftware.com/JiveAnywhere/downloads/JiveAnywhere.msi
  1 person found this helpful
  
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  - Re: Trouble installing Jive Anywhere in Chrome
    
    ignacio Aug 30, 2012 6:08 AM (in response to amir.leshem)
    
    Great, thanks! Will try it. Best, Ignacio
    
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  - Re: Trouble installing Jive Anywhere in Chrome
    
    scott_nei Aug 30, 2012 6:40 AM (in response to amir.leshem)
    
    Good to know.
    
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  - Re: Trouble installing Jive Anywhere in Chrome
    
    John Schwiller Nov 5, 2012 3:37 PM (in response to amir.leshem)
    
    Amir Leshem as of 6 Nov the MSI package seems to be looking for JiveAnywhere[1].msi you need to rename the MSI file before it will install
    
    Cody Lettau
    
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    - Re: Trouble installing Jive Anywhere in Chrome
      
      amir.leshem Nov 6, 2012 1:07 AM (in response to John Schwiller)
      
      I'm not sure I understand, can you post a screenshot?
      
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  - Re: Trouble installing Jive Anywhere in Chrome
    
    bhd@maple.unh.edu Nov 6, 2012 5:52 AM (in response to amir.leshem)
    
    After struggling to get Jive Anywhere to load in Chrome, I followed Amir's steps to add Jive Anywhere to the Chrome Extensions, and voila.
    
    I wasn't sure what the reference to a yellow banner was, but I did the download, opened chrome, put "chrome://chrome/extensions/" in the navigation bar, dragged the file to add it to Extensions, made sure it was enabled... done. I didn't rename the file. Works beautifully. I find it works wonderfully in Firefox and Chrome, IE not so much...
    
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    - Re: Trouble installing Jive Anywhere in Chrome
      
      John Schwiller Nov 6, 2012 6:18 AM (in response to bhd@maple.unh.edu)
      
      I was talking about the MSI file not the CRX.
      
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      - Re: Trouble installing Jive Anywhere in Chrome
        
        it2000 Nov 6, 2012 9:18 AM (in response to John Schwiller)
        
        Ryan Rutan did likely create a task to add JA for Chrome to the Chrome store and assigned it to the responsible.
        
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        RE: Trouble installing Jive Anywhere in Chrome
        
        mavital Nov 6, 2012 11:06 AM (in response to it2000)
        
        Yup, we are working on it, it‘ll happen soon.
        
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Re: Trouble installing Jive Anywhere in Chrome

AnnaKravets Oct 1, 2012 8:16 AM (in response to bhd@maple.unh.edu)

Is there any fix for that issue from Jive? Ryan Rutan, can you help with this?
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- Re: Trouble installing Jive Anywhere in Chrome
  
  christina.windle Oct 2, 2012 9:58 AM (in response to AnnaKravets)
  
  It isn't an issue with Jive I don't think - its Chrome's own restrictions. Amir Leshem has it right, that will make it work just fine
  
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Re: Trouble installing Jive Anywhere in Chrome

John Schwiller Nov 6, 2012 2:36 AM (in response to bhd@maple.unh.edu)

Cody Lettau (and Amir) no time to do screenshot. Please try installing the full MSI and you'll see it fail. It's looking for JiveAnywhere[1].msi even though the filename is JiveAnywhere.msi hence it fails. Only way to install is to rename the file JiveAnywhere[1].msi before running it.
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- Re: Trouble installing Jive Anywhere in Chrome
  
  mavital Nov 8, 2012 6:28 PM (in response to John Schwiller)
  
  Amir Leshem, is this a known issue that was solved in 1.1 or will be fixed when we get JA into Chrome Store soon?
  
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- Re: Trouble installing Jive Anywhere in Chrome
  
  amir.leshem Nov 11, 2012 1:14 PM (in response to John Schwiller)
  
  We installed the MSI several times but could not reproduce the issue, however we lack some details about the issue
  Have you tried it on other machines?
  Did you take the MSI from the tools page of your Jive instance or from another Jive instance?
  Try using the direct link and see if it works: http://files.jivesoftware.com/JiveAnywhere/downloads/JiveAnywhere.msi
  
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Re: Trouble installing Jive Anywhere in Chrome

amir.leshem Nov 14, 2012 5:10 AM (in response to bhd@maple.unh.edu)

The issue has been solved, after clicking the download link on the Tools page you'll be redirected to the Chrome web store.
You can also use the following direct link:
Chrome Web Store - Jive Anywhere
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- Re: Trouble installing Jive Anywhere in Chrome
  
  jdavidson Dec 27, 2012 7:25 AM (in response to amir.leshem)
  
  Just experienced the same issue, Chrome web store Jive Anywhere app would not install. Windows MSI Installer did the trick!
  
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  - Re: Trouble installing Jive Anywhere in Chrome
    
    jtullo Sep 6, 2013 4:11 PM (in response to jdavidson)
    
    I am experiencing the exact opposite behavior now with jive anywhere 2.0.5. I can only seem to install it using Chrome web store. MSI install via the following commands don't result in the extension being installed although the log file that i can generate don't show an error.
    C:\Users\a513746\AppData\Local>msiexec.exe /i "JiveAnywhere.msi" SERVERURL="https://ribbit.fmr.com" ADDLOCAL=CHROME or
    C:\Users\a513746\AppData\Local>msiexec.exe /i "JiveAnywhere_noUpdates.msi" SERVERURL="https://ribbit.fmr.com" ADDLOCAL=CHROME
    
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