11 Replies Latest reply on Apr 17, 2013 5:25 PM by allison.doherty

In the CMR report, for the whole Jive instance, what does the Site Activity report show?

allison.doherty Mar 29, 2013 11:19 AM

If I click on CMR reports for my Jive instance....then I select "Sites Activity"... I see the # of views for the site for the specified period. But what I am actually seeing?

Am I seeing the number of times to Overview page was displayed for each site in the period?

Or, am I seeing the number of view of all the content in that site for that period?

Does anyone really know?

Re: In the CMR report, for the whole Jive instance, what does the Site Activity report show?

HeatherLutz3 Apr 2, 2013 7:04 PM (in response to allison.doherty)

I believe the views represents all content viewed in that place for the report period. However I have the same question myself and just posted it in another community. Can let you know what I learn!
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Re: In the CMR report, for the whole Jive instance, what does the Site Activity report show?

josh.richau Apr 4, 2013 8:42 AM (in response to allison.doherty)

Hi Allison - we have changed the names of some of these reports in the version of Jive I use every day but generally here is the description of the views piece:

"The number of times a user viewed a document, discussion, blog post, status update, poll, video, idea, group overview page, space overview page, or project overview page. This counts every view of the same piece of content, including views by the same user on the same day."

Notably, this is not page views as Google Analytics would report it since things like views of a doc creation page are not counted.
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- Re: In the CMR report, for the whole Jive instance, what does the Site Activity report show?
  
  HeatherLutz3 Apr 8, 2013 6:03 PM (in response to josh.richau)
  
  Thank you for the clarification. Very helpful. Is there any chance that CMR reports will capture content that is previewed by users from their stream? I know this is not captured in the reports now.
  
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  - Re: In the CMR report, for the whole Jive instance, what does the Site Activity report show?
    
    ted.hopton Apr 8, 2013 9:15 PM (in response to HeatherLutz3)
    
    Content that is previewed in the activity stream is captured as a view in CMR, as I recall.
    
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    - Re: In the CMR report, for the whole Jive instance, what does the Site Activity report show?
      
      HeatherLutz3 Apr 16, 2013 10:03 AM (in response to ted.hopton)
      
      We posted this same question and got a different response from other Jive folks. We were advised that previews are not included in view counts. So now I'm a bit confused.
      
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      - Re: In the CMR report, for the whole Jive instance, what does the Site Activity report show?
        
        ted.hopton Apr 16, 2013 6:10 PM (in response to HeatherLutz3)
        
        In that case, let's get a definitive answer from someone at Jive who has actually checked this. Josh Richau can you do this? Karl Rumelhart told me previews were counted in CMR views.
        
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        Re: In the CMR report, for the whole Jive instance, what does the Site Activity report show?
        
        josh.richau Apr 17, 2013 8:52 AM (in response to ted.hopton)
        
        I double checked with engineering and they assure me that previews are counted.
        
        Just to clarify - if you are looking at a stream and see an entry it is not counted as a view, but if you click preview to see the full content it *is* counted. So essentially, anytime the UI loads the full content it gets counted...
        
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        Re: In the CMR report, for the whole Jive instance, what does the Site Activity report show?
        
        ted.hopton Apr 17, 2013 9:33 AM (in response to josh.richau)
        
        Great, thanks, Josh. So the issue Karl and I discussed was the likely under-reporting or counting of content that is "consumed" in the activity stream without being previewed. Prior to Jive 5, I would have to click through to see what anything was, but with the activity stream I see a couple of lines of content from each item, and that's often enough for me to decide I don't need to read the whole thing. Hence, my overall views may decline as measured by CMR. Of course, you can't assume something skimmed over without previewing has been read so that should not be counted as a view -- it's just a fact of life we need to be aware of.
        
        On the other hand, those couple of lines at times prompt me to click expand and consume the content in the stream, so there is a push to consume more, too, and those are correctly counted as views. Works pretty well, I'd say.
        
        Except, of course, for the long-standing missing elephant in the room: email notifications. Lots of people consume content this way and Jive has yet to provide a way to measure this in our reports.
        
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        Re: In the CMR report, for the whole Jive instance, what does the Site Activity report show?
        
        josh.richau Apr 17, 2013 9:59 AM (in response to ted.hopton)
        
        Thanks Ted.
        
        Email is an interesting topic to be sure. I was just discussing this with the analytics team trying to decide how best to handle it. Let me share some of our conversation:
        
        -clearly we need to track better who is receiving their content via email - so tracking events when emails get sent is an important first step
        -however, read tracking of those emails gets a bit trickier - there are tricks (track if the user clicks on a link in it, use a single pixel, etc - these are inconsistent but may be better than nothing)
        -we also have the advantage of the outlook plugin for at least windows users where we can get more consistent read tracking information - but again if you then read email on other clients (web client, phone) we may miss some reads as well
        -so at a minimum, we should be able to show the potential email readership - but the actual email readership feels a bit trickier to get in a consistent way
        
        Any thoughts how you have seen these issues successfully solved?
        
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        Re: In the CMR report, for the whole Jive instance, what does the Site Activity report show?
        
        ted.hopton Apr 17, 2013 5:19 PM (in response to josh.richau)
        
        That is great you are thinking ambitiously about tracking email views, Josh! IMO, knowing how many emails were sent is good enough. I'd rather you delivered that in CMR immediately and took more time to consider getting more precise. And if the efforts to be more precise are fatally flawed, why bother?
        
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        Re: In the CMR report, for the whole Jive instance, what does the Site Activity report show?
        
        allison.doherty Apr 17, 2013 5:25 PM (in response to josh.richau)
        
        I agree with Ted.. any info will help. This is certainly a big hole now and any effort to get closer numbers would be a great step.
        
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