8 Replies Latest reply on Aug 20, 2013 10:44 AM by candidar

Having trouble with users installing Jive Anywhere

candidar Aug 16, 2013 12:47 PM

We have a lot of folks who would love to use this product here, but unfortunately, the install requires you to be an admin of your computer. I was wondering - is there an exe file, similar to Outlook & Office that doesn't require this? Or some other way we could deploy this? It's frustrating to have folks have to call our IT department to have it installed on their computers, it leads to very poor adoption. Any suggestions or ideas would be helpful. We need an EXE file

Re: Having trouble with users installing Jive Anywhere

mavital Aug 17, 2013 11:12 PM (in response to candidar)

Unfortunately for JA specifically it's not about the deployment method, it's about IE requiring admin rights. So we can give you the EXE if you wish, or an MSI, but to install on IE it would still require admin rights to your machine. That's just the nature of IE.
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- Re: Having trouble with users installing Jive Anywhere
  
  candidar Aug 19, 2013 1:13 PM (in response to mavital)
  
  We would absolutely love that! Thanks Mor!
  
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  - Re: Having trouble with users installing Jive Anywhere
    
    mavital Aug 20, 2013 12:46 AM (in response to candidar)
    
    Turns out I was misinformed. We don't have an EXE for JA, just the MSI. The MSI is the recommended method for mass deployment, and I think you guys already have that is that correct?
    
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    - Re: Having trouble with users installing Jive Anywhere
      
      candidar Aug 20, 2013 9:17 AM (in response to mavital)
      
      We do. So, to make sure I am 100% clear - regardless, the way IE is set up it will require admin rights to install Jive Anywhere on the users computer. So we will need an IT guy to do it install it. For other browsers, such as Chrome, this is not the case?
      
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      - Re: Having trouble with users installing Jive Anywhere
        
        mavital Aug 20, 2013 9:21 AM (in response to candidar)
        
        Correct, only IE requires admin rights. I believe there is a way to mass deploy and install as an admin, as you don't have to individually go to each user's machine to install it.
        
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        Re: Having trouble with users installing Jive Anywhere
        
        mavital Aug 20, 2013 9:22 AM (in response to mavital)
        
        Amir Leshem am I missing anything here? BSC is trying to install JA on IE for users that do not have admin rights. Can they do it through mass deploy if they install as the admin?
        
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        Re: Having trouble with users installing Jive Anywhere
        
        amir.leshem Aug 20, 2013 9:24 AM (in response to mavital)
        
        Correct
        
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        Re: Having trouble with users installing Jive Anywhere
        
        candidar Aug 20, 2013 10:44 AM (in response to amir.leshem)
        
        Thanks guys! Ok, let me check with the team here and see what they want to do. Thanks for all the help, much appreciated!
        
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