Snagged this from one of our strategy consulting members and the 'year one community' hope it helps!
Status levels determine how members progress through the ranks as they earn points. They provide a built-in mechanism to encourage a healthy competitive spirit amongst community members, while also providing insights into a given member’s history within the community. (This is particularly true on a site like eBay, where your decision to make a purchase may be based heavily on the seller’s number of positive transactions.) Consider these best practices when configuring your status level system:
- Make sure your point accrual strategy reinforces the right behaviors. Assigning a relatively high number of points to creating or liking a status update can encourage less active members to "get their feet wet" through lower-threshold forms of participation (for example, someone too shy to write a blog post might be happy to like a user's status). If you need more content from posts and questions, make it easier to level up if people write more posts/questions. If you have a lot of unanswered questions, adjust the scenario points so that members can accrue faster if they reply to others' posts.
- Structure your levels to give members an early pay-off, with increasingly steep steps as they move through the levels. (For example, perhaps you only need 15 points to shed your “novice” status, but moving from “senior member” to “expert” requires a leap of 500 or more points.)
- Use images that indicate progress and communicate that there are award levels yet to be earned. This or this ; not this or . There are a few sets of the progressive-type icons to choose from. Play around with changing the icons to match the overall feel of your community.
- Provide some transparency into your system, so that users know when they are approaching a new level, and know what activities earn them points. (This can be a delicate balance, however, since too much transparency may make it too tempting for some users to try to “game” the system.) You could do this by posting a document that shows the status levels and points needed to move from one to the next.
- Think carefully about your community's identity. Is your industry straight-laced or laid back? (If you've got a Fun Stuff link under your Resources, chances are, you've got some leeway.) How do community members view themselves and how might you tie into those themes?
- Use playful or meaningful terms when labeling your status levels, if possible. Have fun with it, and your members might be quicker to engage with the system. Consider using status levels to express your community's identity with unique schemes such as color-coded stars, conceptual themes (Rising Star, Super Star, Supernova), or fun terms like Hot Shot or "They call me Encyclopedia." At a minimum, you could change "newbie" to something more nondescript like "member." Status levels can be generic or highly relevant to the community.
- Foster or discourage competition in the community depending on your culture (or desired culture). It doesn’t necessarily need to be a clear, linear progression, like “novice > intermediate > master.” For companies with diverse groups of employees whose participation might be uneven, to address concerns that the groups with more access or desire to use the system will accrue points faster than others - and thus will appear more senior - consider using contextually relevant terms that are less clearly hierarchical to keep participation fun and less competitive.
- Reward quality as well as quantity. If you have a question-heavy community or want to encourage question-asking, a couple ways to bump up point accrual for correctly answered or helpful questions are to 1) change the defaults in System > Settings > Discussions to make discussions default to questions and 2) alter the setting for number of helpful answers allowed. You can then increase the points accrued for posting an answer marked as correct or helpful. This technique doesn't make as much sense for communities that are more document- or blog-focused.
- Acknowledge members of a certain group, for example "Community Guru," by creating a group status level which would apply to all members of a permission group. This status level displays rather than those earned by accruing points (although points continue to add up based on the scenarios).
- Remember that you can change these levels over time. You'll be able to modify the levels, the point ranges, the icons, etc. as the community expands, and you're not locked into whatever scheme you implement now.
Post YOUR status level sets in the comments area below - and tell us why you did what you did. Or browse below for inspiration...
Examples of status level sets
Basic hierarchical levels:
This set is a fairly generic, but hierarchical set of levels. It could be used for an internal or external community of any kind.
Really fun hierarchical levels:
This set is used for NetApp's external support community (NetApp Community). The level labels don't really have anything to do with the business itself, but may appeal to a majority of the users in the community as someone it would be fun to be.
Explorer 0-10 Sprinter 11-101 Cyclist 101-500 Kart racer 501-3000 Powerboat racer 3001-5000 NASCAR racer 5001-8000 MotoGP racer 8001-11000 F1 racer 11001-15000 Grand Marshal 15001-unbounded
Taken from: User Status Points -- Badges | Jive Community
Hierarchical, but not as obvious
This set is used by Tableau Software for their customer service community (Tableau Support Community). They have a LOT of levels which are all related in some way to their product (a data graphing tool), but follow the best practice of allowing users to move quickly through the lower levels and increasing the challenge as users move up.
Vizitor 0-3 Got data? 4-7 Datapprentice 8-13 Data Wrangler 14-19 Data Cowboy 20-26 Data Connector 27-34 Data Rockstar 35-51 Trendline Setter 52-60 Map Maker 61-70 Line Leveler 71-85 Gantt Garnisher 86-100 Heat Mapper 101-115 Table Tabulator 116-130 Bar Stacker 131-150 Scatter Plotter 151-170 Area Charter 171-199 Legend Maker 200-229 Table Calculator 230-259 Vice President of Views 260-299 Prince of Parameters 300-349 King of Confidence Bands 350-399 Dances with Dashboards 400-499 Dicer of Dimensions 500-599 Master of Measures 600-699 Viz Doctor 700-999 Viz Whiz 1000-1499 Grand Vizier 1500-2499 Data Guru 2500-unbounded
Used with permission from Tableau Software.
Not very hierarchical:
You may recognize this set as the default status levels for your community. If not, it's a great set that could be used for any community. Of course, the point ranges can be adjusted to what is appropriate for the expected levels of user participation.
Newbie 0-24 Wayfarer 25-99 Adventurer 100-499 Scout 500-999 Tracker 1000-1999 Navigator 2000-2999 Pioneer 3000-4999 Ranger 5000-9999 Guide 10000-unbounded
This is great stuff!! Thank you!
I think we've done a great job at 1, 2, 3, 5, 8, and 10...but this give us something to review and further challenge ourselves on!
Users in the pilot are already asking for details on how their status changes so it indicated we needed to focus on 4 - Transparency when we launch.
So, that leaves us to focus on 6 and 7! The suggestions above are great!
Not a problem! Let me know if you have any additional questions - and be sure to provide updates here so that others can hear how it goes!
Is it possible to modify points for a specific user?
That’s actually pretty easy…go into the console and look up the user, then you can easily add the points.
Looked through the user properties and I don't see points. Where is the option?
woah! I don't have that control panel. Mine looks much different. We are on the hosted version if that helps.
I realized after I posted that I’d assumed you meant points in Bunchball/Gamification. Are you actually referring to Jive points?
Not sure. When I look at my profile it shows Status Level: Adventurer (283 points).
Ah, so yeah, I jumped the gun there a bit. My screenshot is actually of the Nitro Console for Bunchball, so that won’t help you if you don’t have the plugin.
Ok, so you can see that I am an ultimate novice, where do i get that from. Sounds like I am missing out on some good tools for managing our jive site.
Well, this Jive Gamification area is the place to get info. Hopefully Curtis Gross will see this post and help you out!
There are 2 options for gamification within Jive.
Basic and Advanced.
It sounds like you are currently leveraging the basic gamification. At this time you can't actually add points to a user with the basic gamification, but as Christina pointed out it is quite possible with the Advanced. To modify what users get points for, head to the 'admin > people > status' location of the admin console.
For more info on the Advanced gamification check out some of the videos here https://community.jivesoftware.com/community/products/platform/gamification/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bvideo%5D
and if needed please reach out to our sales team for a better breakdown of the differences.
Hi Curtis Gross,
I have a quick question re: this point:
Acknowledge members of a certain group, for example "Community Guru," by creating a group status level which would apply to all members of a permission group. This status level displays rather than those earned by accruing points (although points continue to add up based on the scenarios).
Can this work backwards? For example, can I automate a process wherein certain permissions are given to all members who reach a certain status level? So, if I wanted to allow all members who have reached level 4 the ability to create their own blogs, how would I do this? Through permissions on the Admin Console or through BunchBall?
Genevieve, in order to do this you would need some custom code. It could work with either the out of the box points, or bunchball. For bunchball you would need to capture the 'callbacks' that are sent from BB -> Jive when a user reaches a new level and then place them in a new permission group via the jive APIs.
Hmmm. Has anyone else done this? I'd be intersted in how to get started. Thanks!