15 Replies Latest reply on Dec 20, 2013 8:26 AM by glenn r

    New Bug Submission

    Simon Harrison

      Producteev Account Email Address:

      simon@midas3.com    


      Bug Platform (list all that apply)

      Web, iPhone, Android, iPad, Mac

       

      Bug Details

      Gents, for some reason, I've not received an e-mail task update notification since 8 am GMT yesterday to simon@midas3.com

       

      I've checked with my hosting and it's not being blocked at this end , it appears you've just stopped sending them to this address.

       

      Can you please check at your end.

       

      Thank you.

       

      Simon Harrison

       

       

      Please attach any supporting materials, such as screenshots.

        • Re: New Bug Submission
          Simon Harrison

          Is this the only support mechanism for Producteev?

           

          I would happily pay for a premium support option.

           

          It's a mission critical application for us.

           

          This feels like randomly placing a post on a forum and hoping somebody may respond..?

           

          Is there no ticket system etc ?

            • Re: New Bug Submission
              nick.church

              Hi Simon,

               

              At the moment, this is the primary vehicle for Producteev Support. We're currently researching other options for Enhanced Support Options.

               

              Regarding your Email Notifications - I've checked our sending system and noted a bounce occurred yesterday, once an email bounces, our system stops sending notifications in order to comply with Spam Regulations. At your request, I've updated our system to free up the bounces and notifications should be now transmitting from your tasks. This change, however, does not force old notifications to re-transmit.

               

              Kind Regards,

              Nick Church

              Account Support

              1 person found this helpful
                • Re: New Bug Submission
                  Simon Harrison

                  Hi Nick, thanks, yes all resolved now.

                   

                  That's great.

                   

                  Can you send me the error you guyys got on the bounce so I can send it to my hosts.

                   

                  I have like 30 task running at any one time, I can't do without the notifications.

                   

                  Hey, have you guys ever thought of just having like a chrome plugin, like the gmail one so when there's a new reply to task it pops in your browser and then you can just click it and it would go to the task?

                   

                  I would pay $100 for that in a heartbeat!

                    • Re: New Bug Submission
                      nick.church

                      Hi Simon,

                       

                      I verified that your notifications got through today. The email was originally rejected "Potential Spam Content." Which, I've seen before from email servers. Especially from heavy Producteev Notification Users.

                       

                      We've issued a developer challenge to our community to create browser extensions and other extraneous solutions for Producteev, stay tuned for that.

                       

                      I hope you're enjoying Producteev, let me know if there's anything else I can do to make your stay more enjoyable.

                       

                      Kind Regards,

                      Nick
                      Account Support

                      1 person found this helpful
                        • Re: New Bug Submission
                          Simon Harrison

                          Hi Nick, yes I'm getting all the notifications now.

                           

                          Would it be possible to have the exact message/cut and paste your server got, the headers etc, I can try and ensure my hosts never block it again.

                           

                          We don't just enjoy Producteev, it's a major part of our business now and I've brought numerous clients to it, it's outstanding.

                           

                          Browser extension would really help stop my inbox filling up each day.

                  • Re: New Bug Submission
                    glenn r

                    i have the same problem and knowone ever response to my request. What kind of a company is that that does not service their product??? Great product very dissaponting service.

                     

                    No longer receiving notification emails

                     

                     

                    Was working for a year and then a couple of weeks ago it just stopped. Also since your upgrade I cannot reply to task with 'done' etc. it returns an undeliverable response. I check my settings and all notification options are checked. Please advise.