16 Replies Latest reply on Feb 11, 2015 10:55 AM by heatherausmus

@Mention showing usernames instead of full names

bcarpenter@reliaslearning.com Jan 18, 2017 7:37 PM

Good morning all!

We recently turned on SSO for our community and that function works perfectly. However, with the application of SSO, the @mention now shows usernames (which are numbers) instead of names. This makes for a very messy looking mention and does not make it easy to see who is who. When you hover over the mention, it shows the name, but only if you hover over (or click on the mention). How would I go about fixing this? We would like it to show names instead of usernames.

Thanks!

~Brett

Re: @Mention showing usernames instead of full names

nick.church Apr 16, 2014 8:32 AM (in response to bcarpenter@reliaslearning.com)

HI Brett --

I opened a Support case for this question in your Jive Support Community @Mention showing usernames instead of full names -- We'll want to track this down specifically for your situation.

Please feel free to follow that case for updates.

Kind Regards,
Nick
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Re: @Mention showing usernames instead of full names

ltsudmann May 14, 2014 6:43 AM (in response to bcarpenter@reliaslearning.com)

Hi,
just play with the system property skin.default.hideFullNamesInMentions and set it to true or false :-)

Regards,
Lars
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- Re: @Mention showing usernames instead of full names
  
  sullivanch May 31, 2014 8:58 AM (in response to ltsudmann)
  
  Lars - I don't understand your reference above. Is this the place to change that @mentions?
  I have set to "yes" but doesn't seem this changed anything
  
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  - Re: @Mention showing usernames instead of full names
    
    ltsudmann May 31, 2014 1:34 PM (in response to sullivanch)
    
    You have referenced the profil visibility settings, This should not have anything todo how names will be shown in a mention. Have you checked if the last and first name is set correct after SSO enabling? Did you check also the table jiveuser? Maybe the user data will copied different as before?
    Last but not least this could be a logical error inside jive. We have checked it several times in a ldap enabled login without SSO.
    
    Did you open a support case and got an answer?
    
    Regards,
    Lars
    
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Re: @Mention showing usernames instead of full names

John Schwiller Jun 1, 2014 7:45 AM (in response to bcarpenter@reliaslearning.com)

I have the same break. See https://community.jivesoftware.com/thread/267035 (limited visibility) and now raising a case.

Edit: escalated case #333975
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- Re: @Mention showing usernames instead of full names
  
  John Schwiller Jun 1, 2014 8:02 AM (in response to John Schwiller)
  
  I have fixed this now. Even though Show Full Name in User Mentions showed Yes, it wasn't working. I had to turn it to No, and back to Yes to get it to reset.
  
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  - Re: @Mention showing usernames instead of full names
    
    sullivanch Jun 2, 2014 8:19 PM (in response to John Schwiller)
    
    Thanks all -
    
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  - Re: @Mention showing usernames instead of full names
    
    jessicavallentine Jun 6, 2014 6:42 AM (in response to John Schwiller)
    
    We had the exact same problem and I've followed your technique and it's working again. Ours was already set to 'yes' but I switched to 'no' then to 'yes' again and we're back with full names rather than usernames.
    
    Thank you John Schwiller!!!
    
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    - Re: @Mention showing usernames instead of full names
      
      John Schwiller Jun 6, 2014 1:04 PM (in response to jessicavallentine)
      
      Yay! - where do I send the invoice? - j/k
      
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Re: @Mention showing usernames instead of full names

asidorin Jul 7, 2014 6:13 AM (in response to bcarpenter@reliaslearning.com)

Hello, everybody!

I have the same issue. Now I switched back to Full Names. But all the mentions are still usernames. Was it the same? Or they just need time? Or any ideas how to fix it? =)
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- Re: @Mention showing usernames instead of full names
  
  John Schwiller Jul 7, 2014 9:24 AM (in response to asidorin)
  
  Did you switch it from 'Yes' to 'No' and then back to 'Yes'? There wasn't a delay for me, it fixed immediately (and for Jessica).
  
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  - Re: @Mention showing usernames instead of full names
    
    jessicavallentine Jul 9, 2014 7:33 AM (in response to John Schwiller)
    
    Yes, that's right. It worked immediately for me, first time.
    
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    - Re: @Mention showing usernames instead of full names
      
      John Schwiller Jul 9, 2014 8:53 AM (in response to jessicavallentine)
      
      Was actually asking Alexey but thanks for confirming Jessica
      
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Re: @Mention showing usernames instead of full names

cgable Sep 10, 2014 4:13 PM (in response to bcarpenter@reliaslearning.com)

hi
I have the same issue, I want to display the full name, not the user name as sometimes the user names are quite different than the full name making it confusing.
I followed the instructions above and went to 'show full name in user mentions' switched it from 'yes' to 'no' and back to 'yes' and it's still not working
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Re: @Mention showing usernames instead of full names

nrleslie Sep 10, 2014 5:06 PM (in response to bcarpenter@reliaslearning.com)

Same here-- No luck with turning it on and off
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- Re: @Mention showing usernames instead of full names
  
  heatherausmus Feb 11, 2015 10:55 AM (in response to nrleslie)
  
  I'm in the same boat - no luck. I turned from yes to no and then back to yes too and it's still not working.
  
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