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Good news is that there is a fix for it; raise a case in your support space. Jive should be able to take care of it for you!
John beat me to the punch here.
Basically, what he said.
I'm new to Jive .. so thank you. Hopefully Jive will help me then!
Hi Kara - welcome!
The key is making sure you raise a case in your support space. That is the trigger that will actually get a Jive support engineer on the case.
If you haven't done that yet, then the wheels aren't yet turning on your behalf.
(PS - I'm not a Jiver).