11 Replies Latest reply on Feb 9, 2016 2:55 PM by akoplen

Brackets appearing in links from Poll and Category widgets

noah.wolfe Jan 18, 2017 7:36 PM

This is a real puzzle of a issue we are having. We're seeing a funny issue in one of our installations.

When a user clicks on the link for "More Polls" in the "Latest Polls" widget it takes the user to a browser error page where it says that "The connection was reset".

The widget does not have any customizations on it.
In an attempt to troubleshoot the issue the widget was deleted and the page was republished. Then a fresh version of the Latest Polls widget was added and published. The issue persisted.
When the poll widget was added in another space the same issue appeared.
This is true for both production and UAT
- Bad URL example: http://privatedomainname.com/groups/special-events/content?filterID=contentstatus[published]~objecttype~objecttype[poll]

To make matters worse we then started noticing the issue happening with Category widgets too

When a user clicks on a "category" in the Categories widget (no customizations on the widget) the link provided has brackets in the URL. For example mousing over a folder called "Meeting Notes" in the category widget provides the following URL
- "http://privatedomainname.com/groups/it-projec/content?filterID=contentstatus[published]~category[meeting-notes].
- Clicking the link has the same result as the polls issue.

Troubleshooting

We deleted the theme in UAT | No Change
We re-indexed | No Change
Deleted the front end jive theme builder | No Change
Recreated the issue in other groups | Issue recreated consistently
Issue appears in all browsers tested

Have you experienced this or do you have any thoughts on what might be causing this?

Re: Brackets appearing in links from Poll and Category widgets

NathanielElliott Jun 17, 2015 11:03 AM (in response to noah.wolfe)

Has anyone else seen this issue in the past?

Yes, tagging a few folks: Ryan Rutan, Ryan Schaller, Jive Developers
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- Re: Brackets appearing in links from Poll and Category widgets
  
  jesse.fuller Jun 18, 2015 8:07 AM (in response to NathanielElliott)
  
  Hi Noah and Nathaniel,
  
  Reviewing through the behavior listed above this is an issue being tracked as JIVE-27755, where bracket characters cause issues with link navigation. Reviewing through the bug's notes this behavior is set to be resolved in the 7.0.5, 8.0.1 and 2015.2 releases of the platform. However, if you are seeing the behavior on those versions or would like to track this bug, please submit a case in your customer group and the next available support engineer can assist in further investigations.
  
  Thanks!
  
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  - Re: Brackets appearing in links from Poll and Category widgets
    
    noah.wolfe Jun 18, 2015 8:30 AM (in response to jesse.fuller)
    
    Jesse, Thank you so much! We'll follow up with support. Really appreciate it.
    
    Noah
    
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  - Re: Brackets appearing in links from Poll and Category widgets
    
    NathanielElliott Jun 18, 2015 8:43 AM (in response to jesse.fuller)
    
    Thanks for this info, it is helpful. Can we see the diff that took place to solve this problem? Do you know if there is a war overlay to fix on 7.0.2.0?
    
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    - Re: Brackets appearing in links from Poll and Category widgets
      
      jesse.fuller Jun 18, 2015 9:23 AM (in response to NathanielElliott)
      
      Hi Nathaniel,
      
      If you are interested in additional information related to potential fixes for an earlier release of the Jive Platform please submit a case in your customer group for further investigation.
      
      Thanks!
      
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      - Re: Brackets appearing in links from Poll and Category widgets
        
        NathanielElliott Jun 18, 2015 9:35 AM (in response to jesse.fuller)
        
        Jesse Fuller, we have a case open and because we need more eyes on it, we brought it publicly to the community as well. We've had a ticket open since: May 20th, 2015!
        
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Re: Brackets appearing in links from Poll and Category widgets

NathanielElliott Jun 18, 2015 1:57 PM (in response to noah.wolfe)

A bug has been opened with JIVE-58839 - jive_bugs

If anyone comes up with a solution for this, I am sure Noah Wolfe and I would love to hear your ideas.
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- Re: Brackets appearing in links from Poll and Category widgets
  
  jesse.fuller Jun 18, 2015 2:46 PM (in response to NathanielElliott)
  
  Hi Nathaniel and Noel,
  
  Based off your case Nathaniel, it appears a new bug was created to track the specific issue you were seeing in your instance. Noel, when you open your case I would also suggest mentioning this discussion as it's possible you are running into a combination of the two issues.
  
  Thanks!
  
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Re: Brackets appearing in links from Poll and Category widgets

noah.wolfe Jun 24, 2015 6:14 AM (in response to noah.wolfe)

After working with support and making some of our own adjustments we were able to create a fix for the categories widget issue JIVE-27755 for Jive 7.0.2.0 by adjusting the categories widget template. This will not solve the polls issue.

The edit was applied to template/widget/tag-groups.ftl. Replace the following text:
<a href="<@s.url value='${JiveResourceResolver.getJiveObjectURL(container)}'/>/content?filterID=contentstatus[published]~category[${StringUtils.makeURLSafe(tagGroup.name)?html}]"><span class="jive-icon-med jive-icon-folder"></span>${tagGroup.name?html}</a>
with
<a href="<@s.url value='${JiveResourceResolver.getJiveObjectURL(container)}'/>/content?filterID=contentstatus%5Bpublished%5D~category%5B${StringUtils.makeURLSafe(tagGroup.name)?html}%5D"><span class="jive-icon-med jive-icon-folder"></span>${tagGroup.name?html}</a>
It appears in two places.

This fixes the issue for the link to the categories. However, when the widget it fully expanded it shows links to all the content types by category. Those individual links can be corrected by changing the following text
<a href="<@s.url value='${JiveResourceResolver.getJiveObjectURL(container)}'/>/content?filterID=contentstatus[published]~category[${StringUtils.makeURLSafe(tagGroup.name)?html}]&filterID=contentstatus[published]~objecttype~objecttype[${tabViewIDs.get(type.getID())?html}]">${TagSetUtils.getUsageCount(tagGroup, type.ID)}</a>
to
<a href="<@s.url value='${JiveResourceResolver.getJiveObjectURL(container)}'/>/content?filterID=contentstatus%5Bpublished%5D~category%5B${StringUtils.makeURLSafe(tagGroup.name)?html}%5D&filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5B${tabViewIDs.get(type.getID())?html}%5D">${TagSetUtils.getUsageCount(tagGroup, type.ID)}</a>
Hope this helps!
Noah
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- Re: Brackets appearing in links from Poll and Category widgets
  
  NathanielElliott Jun 24, 2015 10:04 AM (in response to noah.wolfe)
  
  Thanks for sharing this solution Noah Wolfe! Very helpful.
  
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- Re: Brackets appearing in links from Poll and Category widgets
  
  akoplen Feb 9, 2016 2:55 PM (in response to noah.wolfe)
  
  Hi Noah Wolfe,
  
  We just got upgraded from Cloud 2015.3 to 2016.1. When we went live with the new upgrade, any links that went to categories (i.e. if they were linked from a formatted text widget) are now broken. It appears as though the hyperlinks have changed from using brackets to using the percentage symbol. Do you have any insight into this? It is unfortunate because now we are having a lot of users have issues with any items that were linked to categories.
  
  Thanks,
  Alexis
  
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