3 Replies Latest reply on Oct 1, 2015 1:21 PM by Libby Taylor

    Email notification doesn't work

    jasonalm Novice

      Hi,

       

      Since last night, we didn't get any email notification for the comments. Does anyone have the same issue?

       

      Jason

        • Re: Email notification doesn't work
          Libby Taylor Expert

          Hi Jason, Do you have a the notification setting set up for email comments to a post? Depending on what your settings are you may get them for at-mentions but not simply for comments. If you can take a screen shot of your settings, I can tell you is you've got it right for email notifications for comments without at-mentions. Also, in order to receive email notification of comments where you are NOT at-mentioned, you'd need to either be the author or following the doc/discussion in your inbox and ALSO have email notifications turned on.

          You may also want to see Set-Up Email Notifications and Preferences