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Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
lauramac May 17, 2016 8:42 AM (in response to cheinl)1 person found this helpful -
Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
ruth_neighbors May 17, 2016 8:47 AM (in response to cheinl)1 person found this helpfulYes, our company had the same issue. At least for the time being, if you want to keep using gmail with the extension, you're going to need to switch to another browser (like Firefox). It's unclear to me what changed with the extension last week.
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Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
Dennis PearceMay 25, 2016 7:10 AM (in response to ruth_neighbors)
My understanding is that it wasn't the extension that changed, it was Google's updating Chrome to version 50 that caused the problem.
It's also causing us problems -- anyone at Jive know if there is any ETA for when we'll see a fix?
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Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
Yuval TwigMay 25, 2016 3:58 PM (in response to Dennis Pearce)
2 people found this helpfulQuick update on this issue, we have identified the issue and have a fix that is now in QA for testing.
ETA for release is Monday 30/5.
Apologies about this issue, the root cause as mentioned above is a change that was done on the Google side that broke our extension.
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Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
yrnclndymn May 25, 2016 11:05 PM (in response to Yuval Twig)Hey Yuval Twig that's great to hear - thanks!
Could you share more details about the change that Google made - I'd like to take the specifics back to their support team, who is currently in denial mode.
cheers!
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Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
lauramac May 27, 2016 12:35 PM (in response to Yuval Twig)yeah!!!
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Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
lauramac May 31, 2016 6:45 AM (in response to Yuval Twig)Jive Anywhere is still logging me out, did this get fixed yesterday?
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Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
Yuval TwigJun 7, 2016 8:36 AM (in response to sscullion)
2 people found this helpfulApologies, i've updated one discussion, but forgot to update this one.
The update is out since last week, version 1.1.
If you are on cloud, you should have gotten it already, just head over the add-ons page and make sure the installed Gmail Cartridge Add-on is version 1.1.
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Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
mavetere Jun 7, 2016 12:41 PM (in response to Yuval Twig)Yuval - The cartridge is updated in our instance and everyone is still getting logged out of Gmail when Jive anywhere is enabled in Chrome.
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Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
Yuval TwigJun 7, 2016 12:44 PM (in response to mavetere)
2 people found this helpfulMark, please navigate to the "JiveAnywhere" settings under the setting page in the admin console, and make sure the gmail cartridge is updated and published.
Also, just to make sure you got the latest to your client, please make sure to "refresh" the cartridges using the "JiveAnywhere" settings pane as part of the browser extension.
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Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
mavetere Jun 7, 2016 4:08 PM (in response to Yuval Twig)Yuval, It looks like this worked for me. I've posted instructions for the rest of the organization. Hopefully we're all back in business!
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Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
sscullion Jun 9, 2016 1:47 AM (in response to Yuval Twig)Thanks Yuval!
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Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
lauramac May 20, 2016 1:38 PM (in response to cheinl)This is an open bug with Jive:
This is actually the result of a Jive Defect and I've associated the bug with this case. Because the bug is open and unresolved I’m setting the case status to Waiting On Bug Fix until we find out more from our Engineering team. BUG: JENSO-7915