14 Replies Latest reply on Jun 9, 2016 1:47 AM by sscullion

Keep getting logged out of gmail when using jive anywhere in Chrome on Mac

cheinl May 17, 2016 6:24 AM

As of last Thursday my coworkers and I have been getting logged out of gmail and prompted for credentials each time we click on an email from jive that is attempting to utilize the gmail cartridge. The only way to fix this is to disable the jive anywhere chrome extension. Anyone else having this issue? I rely on the gmail cartridge and would like to get it working again ASAP.

cc: Laura McCullum

Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac

lauramac May 17, 2016 8:42 AM (in response to cheinl)

7Summits - HIVE

7Summits - External Customer Community
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Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac

ruth_neighbors May 17, 2016 8:47 AM (in response to cheinl)

Yes, our company had the same issue. At least for the time being, if you want to keep using gmail with the extension, you're going to need to switch to another browser (like Firefox). It's unclear to me what changed with the extension last week.
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- Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
  
  Dennis Pearce May 25, 2016 7:10 AM (in response to ruth_neighbors)
  
  My understanding is that it wasn't the extension that changed, it was Google's updating Chrome to version 50 that caused the problem.
  
  It's also causing us problems -- anyone at Jive know if there is any ETA for when we'll see a fix?
  
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  - Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
    
    yuval.twig May 25, 2016 3:58 PM (in response to Dennis Pearce)
    
    Quick update on this issue, we have identified the issue and have a fix that is now in QA for testing.
    ETA for release is Monday 30/5.
    
    Apologies about this issue, the root cause as mentioned above is a change that was done on the Google side that broke our extension.
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    - Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
      
      yrnclndymn May 25, 2016 11:05 PM (in response to yuval.twig)
      
      Hey Yuval Twig that's great to hear - thanks!
      
      Could you share more details about the change that Google made - I'd like to take the specifics back to their support team, who is currently in denial mode.
      
      cheers!
      
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    - Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
      
      lauramac May 27, 2016 12:35 PM (in response to yuval.twig)
      
      yeah!!!
      
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    - Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
      
      lauramac May 31, 2016 6:45 AM (in response to yuval.twig)
      
      Jive Anywhere is still logging me out, did this get fixed yesterday?
      
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    - Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
      
      sscullion Jun 7, 2016 2:42 AM (in response to yuval.twig)
      
      Hi Yuval Twig,
      
      Do you have any update on where this fix stands?
      
      Much appreciated!
      
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      - Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
        
        yuval.twig Jun 7, 2016 8:36 AM (in response to sscullion)
        
        Apologies, i've updated one discussion, but forgot to update this one.
        The update is out since last week, version 1.1.
        If you are on cloud, you should have gotten it already, just head over the add-ons page and make sure the installed Gmail Cartridge Add-on is version 1.1.
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        Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
        
        mavetere Jun 7, 2016 12:41 PM (in response to yuval.twig)
        
        Yuval - The cartridge is updated in our instance and everyone is still getting logged out of Gmail when Jive anywhere is enabled in Chrome.
        
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        Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
        
        yuval.twig Jun 7, 2016 12:44 PM (in response to mavetere)
        
        Mark, please navigate to the "JiveAnywhere" settings under the setting page in the admin console, and make sure the gmail cartridge is updated and published.
        Also, just to make sure you got the latest to your client, please make sure to "refresh" the cartridges using the "JiveAnywhere" settings pane as part of the browser extension.
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        Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
        
        mavetere Jun 7, 2016 4:08 PM (in response to yuval.twig)
        
        Yuval, It looks like this worked for me. I've posted instructions for the rest of the organization. Hopefully we're all back in business!
        
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        Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac
        
        sscullion Jun 9, 2016 1:47 AM (in response to yuval.twig)
        
        Thanks Yuval!
        
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Re: Keep getting logged out of gmail when using jive anywhere in Chrome on Mac

lauramac May 20, 2016 1:38 PM (in response to cheinl)

This is an open bug with Jive:

This is actually the result of a Jive Defect and I've associated the bug with this case. Because the bug is open and unresolved I’m setting the case status to Waiting On Bug Fix until we find out more from our Engineering team. BUG: JENSO-7915
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