3 Replies Latest reply on Aug 31, 2016 9:21 AM by Nick Wallander

    Is there a way to stop automatic deactivation of accounts?

    Nick Wallander Novice

      It appears that my community automatically deactivates users after 1 year without logging in.

      The thing is, much of our content is usable to those who don't log in, so many members haven't needed to because they haven't had new questions or a need to interact.


      We had someone who received an SSO error because their account was showing as deactivated.   I want to avoid this (even if it could affect a minimal number of people) because the member experience is important.

      Is there a way to stop auto-deactivation?   I couldn't find anything in here.