Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support

Super and I agree it's a real key unique feature. The integration with Office is the favourite add on of our end users and customers.

Some questions:

• The know issues when will they be fixed?
• any new features in this release?
• when will it be possible to use tags & categories when posting Outlook discussions. The posting screen should be similar to the regular posting screen. Otherwise the end user needs to do extra step like going to Jive, click edit and than add the tags and so on...

Regards

P.

Hi Yuval,

thanks for sharing and commitment to the office/outlook module! Also believing that the addon is very important for customers...

Thanks,

Jens

I am not having success with 30.5.0.0.  Here are my issues (also being communicated through my support team):

Jive for Office

• Word - works fine
• PowerPoint - works for documents already on Prism, but cannot upload a new document
• Excel - doesn't appear at all

Jive for Outlook

• will not install, return Error 1722

The bug "JENSO-7917: Tagging instructions within Jive for Office are outdated" still seems present in this release.

I think it must have been Dec 2013 when Jive 7 was released and the tagging system changed. This instruction in Jive for office is well out of date. Any idea when it is going to be corrected?

Testing we are doing with Office 2016 distributed via O365 "click to run" on Windows 10 & Win 8.1 is showing the following:

Office plugin: installs and seems to work fine on all Office 2016 versions.

Outlook plugin: Fails on some versions of Office 2016 and works on others.

For O365 users the current versions of Office 2016 can be found here: Version numbers of update channels for Office 365 clients

Users on Current Channel: - These are early adopters and test people are now running 2016.0.6868.2062 - install works.

Users on Deferred Channel (most of our population) - These are standard users who get it deferred so IT has time to test first. currently on Version 2016.0.6001.1078 - install fails with error: "The operating system is not presently configured to run this application."

Can you please specify the exact version of 2016 this is supposed to work on?

Also, since the Deferred channel comes out at least 4 months after the Current channel, if you target current channel only, then customers using the deferred channel have to wait an additional 4 months before this work. This could be avoided if you target your testing to the deferred channel versions. (These are the versions most production users get.)

I go the Jive for Office Module and it asked me to click on Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support and it just loops me back to Jive for Office Module.  Where do I go to get the actual download?

Any other customer experiencing problems with version 30.5.0 regarding indexing super search in Outlook.

Index keeps building.... Status is 0% and this is running for days now....

Any support calls yet on this Yuval Twig before I raise a case...

Thx

Philippe

Greetings Yuval Twig,

I've been using the Jive for Office and Jive for Outlook (both ver: 30.4.0) plugins for more then a month without a problem. Last week I started to get the same error that Scott Trevor reported, "The operating system is not presently configured ...," just after I updated MS Office 365 ProPlus to version 16.0.6741.2048; my o/s is Windows 7 ( ver: 6.1.7601). I uninstalled both Jive plugins and installed version 30.5.0. While I was installing the Jive for Outlook 30.5.0 plugin, the error dialog was again presented but I was able to complete the install. The error also presented itself on reboot however, the presence of the error does not seem to prevent the plugin from functioning.

Here are some details I gathered using MS System Internals Process Explorer:

Image

Path:     C:\Program Files (x86)\Jive\Jive for Outlook\JiveOutlookStartup.exe

Command Line: "C:\Program Files (x86)\Jive\Jive for Outlook\JiveOutlookStartup.exe"

Current directory:            C:\Program Files (x86)\Microsoft Office\root\Office16\

Autostart Location:          HKCU\Software\Microsoft\Windows\CurrentVersion\Run\Jive Startup

Parent PID:         explorer.exe(5108)

Started: 8:21:17 AM 06/30/2016 Image:32-bit

Is there a video demonstrating this (like there is for O365 docs and content sync)? It would be good to see it show others

We have installed Outlook version 30.5 on several PCs running Office 2016 and receive error  "The operating system is not presently configured to run this application.".  It is giving this error message while it is installing and every time you reboot.

Is there a fix for this issue?

I have opened a case in our support group for the operation system error. Outlook plug-in error running Office 2016

cc: Yuval Twig

Hi,

I've had a question from a customer with regards to 30.4.0.

They have asked if 30.4.0 is compatible with Windows 10.

I can see that 30.5.x is but nothing on 30.4.0.

Any ideas?

Thanks