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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
vnieuwenbp May 5, 2016 11:12 PM (in response to Yuval Twig)2 people found this helpfulSuper and I agree it's a real key unique feature. The integration with Office is the favourite add on of our end users and customers.
Some questions:
- The know issues when will they be fixed?
- any new features in this release?
- when will it be possible to use tags & categories when posting Outlook discussions. The posting screen should be similar to the regular posting screen. Otherwise the end user needs to do extra step like going to Jive, click edit and than add the tags and so on...
Regards
P.
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
jgoldhammer May 9, 2016 12:11 AM (in response to Yuval Twig)Hi Yuval,
thanks for sharing and commitment to the office/outlook module! Also believing that the addon is very important for customers...
Thanks,
Jens
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
triplettt May 11, 2016 7:51 AM (in response to Yuval Twig)I am not having success with 30.5.0.0. Here are my issues (also being communicated through my support team):
Jive for Office
- Word - works fine
- PowerPoint - works for documents already on Prism, but cannot upload a new document
- Excel - doesn't appear at all
Jive for Outlook
- will not install, return Error 1722
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
Yuval TwigMay 11, 2016 1:05 PM (in response to triplettt)
Hey Tammy, can you please open a separated discussion?
Also please add additional information like the OS and Office version you are using.
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
triplettt May 12, 2016 6:42 AM (in response to Yuval Twig)I'm working with my team in my support group. For reference here I'm on Windows 10/Office2016.
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
fredless May 31, 2016 4:10 AM (in response to Yuval Twig)I'm seeing the same issue as several others here - I know there has been some chatter about incomplete or damaged office installs, but I can replicate this problem on a completely fresh install of Win10 and Office 2016 (Volume License, not O365 or click-to-run). Any ideas?
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
shirlinMay 11, 2016 1:23 PM (in response to Yuval Twig)
1 person found this helpfulIn addition to what Philippe asked, will you be able to itemize what bugs were fixed in this release?
Thank you!
Cc: Razvan Irimie
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
ReeceO May 16, 2016 6:18 AM (in response to Yuval Twig)The bug "JENSO-7917: Tagging instructions within Jive for Office are outdated" still seems present in this release.
I think it must have been Dec 2013 when Jive 7 was released and the tagging system changed. This instruction in Jive for office is well out of date. Any idea when it is going to be corrected?
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
strevor May 16, 2016 3:31 PM (in response to Yuval Twig)Testing we are doing with Office 2016 distributed via O365 "click to run" on Windows 10 & Win 8.1 is showing the following:
Office plugin: installs and seems to work fine on all Office 2016 versions.
Outlook plugin: Fails on some versions of Office 2016 and works on others.
For O365 users the current versions of Office 2016 can be found here: Version numbers of update channels for Office 365 clients
Users on Current Channel: - These are early adopters and test people are now running 2016.0.6868.2062 - install works.
Users on Deferred Channel (most of our population) - These are standard users who get it deferred so IT has time to test first. currently on Version 2016.0.6001.1078 - install fails with error: "The operating system is not presently configured to run this application."
Can you please specify the exact version of 2016 this is supposed to work on?
Also, since the Deferred channel comes out at least 4 months after the Current channel, if you target current channel only, then customers using the deferred channel have to wait an additional 4 months before this work. This could be avoided if you target your testing to the deferred channel versions. (These are the versions most production users get.)
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
jmistretta May 25, 2016 12:42 PM (in response to strevor)Yuval Twig is there any update on this? I'm having the same trouble of the plug-in not working with version 2016.0.6001.1078
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
Yuval TwigMay 25, 2016 3:28 PM (in response to jmistretta)
The error message "The operating system is not presently configured to run this application." is coming directly from Office2016 and usually indicates that either the Office2016 installation needs to be fixed or that there are some leftover files from previous Office installations.
You can see that there is a lot of content on on this matter on the MS forums (via https://www.google.com/search).
Our testing shows that J4O does work as expected with the latest deferred channel (2016.0.6001.1078).
Possible solution is to try the following:
- Uninstall (if possible) previous versions of Office.
- Preform an online repair of your Office 2016 installation (via the add/remove applications under the windows control panel).
With that said, we will investigate if there is anything we can do to from the J4O installation perspective to avoid getting Office2016 to this state.
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
bacox2 May 26, 2016 3:23 PM (in response to Yuval Twig)Yuval Twig I am having the same issue. Uninstalling via control panel locks. No repairs needed for Office. Trying with the repair option when installing results in the error mentioned above. Trying the remove option after downloading the outlook .exe also results in the same error. I am using office 365 pro plus version 16.06.6741.2042. This is also happening for my co-workers.
Note: the Office plug-in works fine. It is only the Outlook plug-in that is having issues.
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
glucchesi May 31, 2016 8:04 AM (in response to Yuval Twig)I go the Jive for Office Module and it asked me to click on Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support and it just loops me back to Jive for Office Module. Where do I go to get the actual download?
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
Yuval TwigJun 1, 2016 11:36 AM (in response to glucchesi)
Download link is available at the very bottom of the Jive for Office
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
vnieuwenbp Jun 9, 2016 5:09 AM (in response to Yuval Twig)Any other customer experiencing problems with version 30.5.0 regarding indexing super search in Outlook.
Index keeps building.... Status is 0% and this is running for days now....
Any support calls yet on this Yuval Twig before I raise a case...
Thx
Philippe
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
Yuval TwigJun 9, 2016 12:00 PM (in response to vnieuwenbp)
Hey Philippe, sorry to hear that.
I have not heard on such issue so far, so go ahead and raise a case.
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
michael.mcdonough@windstream.com Jul 6, 2016 6:10 AM (in response to Yuval Twig)Greetings Yuval Twig,
I've been using the Jive for Office and Jive for Outlook (both ver: 30.4.0) plugins for more then a month without a problem. Last week I started to get the same error that Scott Trevor reported, "The operating system is not presently configured ...," just after I updated MS Office 365 ProPlus to version 16.0.6741.2048; my o/s is Windows 7 ( ver: 6.1.7601). I uninstalled both Jive plugins and installed version 30.5.0. While I was installing the Jive for Outlook 30.5.0 plugin, the error dialog was again presented but I was able to complete the install. The error also presented itself on reboot however, the presence of the error does not seem to prevent the plugin from functioning.
Here are some details I gathered using MS System Internals Process Explorer:
Image
Path: C:\Program Files (x86)\Jive\Jive for Outlook\JiveOutlookStartup.exe
Command Line: "C:\Program Files (x86)\Jive\Jive for Outlook\JiveOutlookStartup.exe"
Current directory: C:\Program Files (x86)\Microsoft Office\root\Office16\
Autostart Location: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\Jive Startup
Parent PID: explorer.exe(5108)
Started: 8:21:17 AM 06/30/2016 Image:32-bit
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
strevor Jul 19, 2016 4:25 PM (in response to michael.mcdonough@windstream.com)1 person found this helpfulFor this scenario where the plugin installs successfully, but the error still occurs upon startup. I found the workaround to be disabling the following from your windows startup. JiveOutlookStartup86.exe. I did this on my win10 machine and the error stopped, but the plugin still worked.
This is slightly different than the problem where it won't install completely. Anyway, the workaround worked on my Win10 machine. Don't know if it will work on Win7 or not.
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
michael.mcdonough@windstream.com Aug 4, 2016 7:41 AM (in response to strevor)1 person found this helpfulHello Scott Trevor,
I found your advice worked for me on Windows 7. I deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Run\Jive Startup from my registry and rebooted. On startup I did not have an error and the plugin worked. So that begs the question, why have a registry entry in the first place
Afterwards, I found I get the error when executing "C:\Program Files (x86)\Jive\Jive for Outlook\JiveOutlookStartup.exe." Since I have a 64b version of Win7, I executed "C:\Program Files (x86)\Jive\Jive for Outlook\JiveOutlookStartup64.exe" while watching it in Process Explorer. I saw that it executed and exited without error. So, if there is some functionally derived from having it auto-start, I can add that binary into my registry.
Regards,
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
kimberday Aug 30, 2016 6:44 AM (in response to michael.mcdonough@windstream.com)I can't thank you enough for this information! Installed O2016/365 last week and have been getting this error every morning, and plug in not working. I just updated my registry per your instructions and now it seems to be working great!
Still seems like this is a bug to me. If you install the plug in on a 64b system then the application should know to run the 64b startup file.
Anyway, thank you!
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
alex.mcknight Jul 18, 2016 8:28 AM (in response to Yuval Twig)Is there a video demonstrating this (like there is for O365 docs and content sync)? It would be good to see it show others
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
vnieuwenbp Jul 18, 2016 8:37 AM (in response to alex.mcknight)1 person found this helpfulMaybe these help
- Jive's Integration to SharePoint Online and Office 365 - YouTube
- Why Office 365 Needs Jive 1: Episode , Search - YouTube
Cheers
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
Ashley Mickel Sep 15, 2016 8:18 AM (in response to Yuval Twig)We have installed Outlook version 30.5 on several PCs running Office 2016 and receive error "The operating system is not presently configured to run this application.". It is giving this error message while it is installing and every time you reboot.
Is there a fix for this issue?
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
kimberday Sep 15, 2016 8:26 AM (in response to Ashley Mickel)This is clearly a bug that needs to be addressed. In the meantime, the work around we found is to remove or disable the startup item, JiveOutlookStartup86.exe, per the instructions above. Not ideal but it stops the error and the plugin still works (note that the plug in still works even with the error, but it's annoying to receive that on every startup)
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
Ashley Mickel Sep 22, 2016 2:26 PM (in response to Yuval Twig)I have opened a case in our support group for the operation system error. Outlook plug-in error running Office 2016
cc: Yuval Twig
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
Yuval TwigSep 27, 2016 4:59 PM (in response to Yuval Twig)
We have released a new version that handles the compatibility issues with Office 2016 32bit.
More details are available here: Jive for Office/Outlook 30.5.15 minor release
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
Darrell CookOct 27, 2016 3:55 AM (in response to Yuval Twig)
Hi,
I've had a question from a customer with regards to 30.4.0.
They have asked if 30.4.0 is compatible with Windows 10.
I can see that 30.5.x is but nothing on 30.4.0.
Any ideas?
Thanks
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Re: Jive for Office/Outlook 30.5.0 - Office 2016 & Windows 10 support
Yuval TwigNov 1, 2016 9:58 AM (in response to Darrell Cook)
1 person found this helpfulHey Darrell, the official support for win10 was first introduced in 30.5.0.
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