8 Replies Latest reply on Feb 20, 2017 2:24 PM by Donna Skoog

Jive for Office/Outlook 30.5.15 minor release

Yuval Twig Sep 27, 2016 4:52 PM

Hi all,

Today we are releasing a minor release for the Jive for office and Jive for outlook.

This release address issue:

JENSO-8004 - compatibility issue with Windows 7 64bit, and Office 2016 32bit, which results in:
- Super search is not working, stuck on indexing.
- Error is shown during installation saying the system is not configured to run the application.
- Same error appears when restarting the computer

Known issues:

Super search is not working with Windows 7 N

For installation instructions and download links, please refer to Jive for Office Module & Jive for Outlook Module.

Re: Jive for Office/Outlook 30.5.15 minor release

vnieuwenbp Sep 28, 2016 12:16 AM (in response to Yuval Twig)

Hi Yuval

Where can we download this minor release? Or is this only showing when you are running on one of these operating systems...

When I download from JIve-n cloud I get the version 30.5.

Regards

Philippe
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- Re: Jive for Office/Outlook 30.5.15 minor release
  
  vnieuwenbp Oct 3, 2016 11:49 PM (in response to vnieuwenbp)
  
  Yuval Twig could you please respond to my question above and will there also be a fix for all other office versions like Office 2010 32 bit... One of our customers is experiencing the behavior of index problem. According to this fix it should be fixed but no new version is available to this customer. But he is running on Office 2010.
  
  Thx
  P.
  
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  - Re: Jive for Office/Outlook 30.5.15 minor release
    
    vnieuwenbp Oct 21, 2016 12:28 AM (in response to vnieuwenbp)
    
    Yuval Twig could you please respond... Customer is still having problems and super search is still not indexing...
    
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    - Re: Jive for Office/Outlook 30.5.15 minor release
      
      Yuval Twig Oct 24, 2016 10:51 AM (in response to vnieuwenbp)
      
      Hey Philippe,
      
      Apologies it took me longer then usual to respond.
      
      We discovered an issue with the cloud update, and are working to fix it.
      In the meantime, you can grab the binaries from the module page linked at this discussion (links can be found at the bottom).
      
      This release came to fix a specific compatibility issue we had with Office 2016 32bit and Windows 10 64bit.
      I'm not aware of issues with Office 2010 32bit... is it just the super search that is not working?
      What windows version are they using?
      
      I suggest to open a support case on this issue, as the issue you describing doesn't seem related to the purpose of this release.
      
      Thanks,
      Yuval
      
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      - Re: Jive for Office/Outlook 30.5.15 minor release
        
        kim.nelson Oct 27, 2016 9:13 AM (in response to Yuval Twig)
        
        We also upgraded to 30.5.15 and the super search indexing still does not work (says "Indexing...Collecting data" for days). When we try to use the super search, it searches Jive but not results for outlook email (shows "Searching" with no results).
        
        I have opened a support ticket.
        
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        Re: Jive for Office/Outlook 30.5.15 minor release
        
        Yuval Twig Oct 27, 2016 2:11 PM (in response to kim.nelson)
        
        Thanks for reporting this issue.
        What Windows version are you using?
        
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        Re: Jive for Office/Outlook 30.5.15 minor release
        
        kim.nelson Oct 27, 2016 2:22 PM (in response to Yuval Twig)
        
        window 7 professional
        
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        Re: Jive for Office/Outlook 30.5.15 minor release
        
        Donna Skoog Feb 20, 2017 2:24 PM (in response to kim.nelson)
        
        Has this been fixed? I am seeing issue on Windows 7 as well.
        
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