27 Replies Latest reply on Feb 1, 2017 6:39 AM by clairetaz

Jive Anywhere not showing on some sites

Donna Skoog Dec 15, 2016 7:19 AM

I have noticed when browsing that my Jive Anywhere plugin is not working on all sites. Is this something that individual sites can block?

Re: Jive Anywhere not showing on some sites

Yuval Twig Dec 15, 2016 4:19 PM (in response to Donna Skoog)

I'm not aware of any sites where JiveAnywhere is not functional.
Can you provide any example of such sites?
Also, what browser are you using?
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- Re: Jive Anywhere not showing on some sites
  
  Donna Skoog Dec 19, 2016 7:06 AM (in response to Yuval Twig)
  
  Seeing it on http://www.cmswire.com as well as the examples from Mark and I am actually not able to find a site it works on now . . . not even the Jive site. I am using Chrome.
  
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  - Re: Jive Anywhere not showing on some sites
    
    Yuval Twig Dec 19, 2016 9:56 AM (in response to Donna Skoog)
    
    I just tried it on my Chrome on the sites mentioned and it is working on my end.
    As you indicate that it is not just few sites, but just not working full stop, then i suggest to try to un-install, re-install the extension.
    You can grab the latest version from the Jive tools page, or from the Chrome store.
    
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    - Re: Jive Anywhere not showing on some sites
      
      Donna Skoog Dec 20, 2016 7:30 AM (in response to Yuval Twig)
      
      Yuval Twig - we have uninstalled and reinstalled and still some sites it does not work on. This is why I was asking if potentially it could be blocked by a site or page. I am using Chrome 55.0.2883.87 m.
      
      Mark Berns - did you attempt the reinstall and still have same issue?
      
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      - Re: Jive Anywhere not showing on some sites
        
        Mark Berns Dec 21, 2016 8:34 AM (in response to Donna Skoog)
        
        Yes, I did reinstall and do still have the same issue.
        
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Re: Jive Anywhere not showing on some sites

Mark Berns Dec 19, 2016 6:43 AM (in response to Donna Skoog)

Various sites. Here's one example from Forbes

What Facebook's Status As A Media Company Means For Media

Also AdExchanger.com

nytimes.com
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Re: Jive Anywhere not showing on some sites

Dori Gray Dec 20, 2016 11:04 AM (in response to Donna Skoog)

It isn't working for me anymore either.... I tried uninstalling and reinstalling, but it didn't help.
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- Re: Jive Anywhere not showing on some sites
  
  Nik Edmiidz Dec 20, 2016 11:27 AM (in response to Dori Gray)
  
  It worked for me yesterday. I just created a private case about it not working today.
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- Re: Jive Anywhere not showing on some sites
  
  Yuval Twig Dec 20, 2016 9:18 PM (in response to Dori Gray)
  
  Thank you for your reports, please open a case with support to make sure your issue is being addressed.
  I will open an internal discussion with engineering to better understand this issue.
  
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  - Re: Jive Anywhere not showing on some sites
    
    seth.purkerson Dec 23, 2016 4:58 PM (in response to Yuval Twig)
    
    While the case I owned and worked with Donna Skoog is still undergoing review by our Backline team, the consensus appears to be an incompatibility with the latest Google Chrome release.
    When testing with Version 54 of Chrome, there was no issue, upgraded, many sites fail to load Jive Anywhere.
    
    We'll likely need to have Engineering treat this as a bug, update and release a new minor version of Jive Anywhere, more to come in the cases.
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    - Re: Jive Anywhere not showing on some sites
      
      clairetaz Jan 4, 2017 6:21 PM (in response to seth.purkerson)
      
      I have the same issue - it works on some sites and not others. A real pain. Looking forward to news of any patches. Do you still need us to report it to support as I imagine it is the same issue repeatedly.
      
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      - Re: Jive Anywhere not showing on some sites
        
        Mark Berns Jan 5, 2017 6:14 AM (in response to clairetaz)
        
        According to notes in the case I opened, "It looks like this behavior is a bug, JENSO-8112, a high-severity issue that is under review by Engineering."
        
        No idea what the timeline is.
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        Re: Jive Anywhere not showing on some sites
        
        clairetaz Jan 5, 2017 10:46 AM (in response to Mark Berns)
        
        Thanks Mark - I have 'jive anywhere'd' this discussion into my platform team group ... JA is working in Jive Works! It did not work yesterday for someone sharing industry news into one of our market groups.
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        Re: Jive Anywhere not showing on some sites
        
        Yuval Twig Jan 5, 2017 2:31 PM (in response to Mark Berns)
        
        Engineering is looking at this issue, and so far this seems to be related to the latest Chrome update (55).
        If anyone is experiencing this issue in a different browser/version, please comment here.
        Thanks.
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Re: Jive Anywhere not showing on some sites

tara.ramachandran Jan 6, 2017 2:16 PM (in response to Donna Skoog)

I am also experiencing this issue. I have installed and uninstalled several times. The tool has worked intermittently and with out any consistent function.
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Re: Jive Anywhere not showing on some sites

Nik Edmiidz Jan 10, 2017 9:31 AM (in response to Donna Skoog)

We've seen a slight drop in thread creation since Jive Anywhere stopped working:
It's also over the Xmas holiday, but first week of Jan is also down despite having a 10 〜 15% increase in users...
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Re: Jive Anywhere not showing on some sites

Donna Skoog Jan 10, 2017 12:51 PM (in response to Donna Skoog)

Here is the update I received on my private case on January 3:

The bug I filed, JENSO-8112, should cover your browser. I have heard from Engineering that they expect work to address this bug to begin next week. In the meantime, you will need to use an older version of Chrome or another supported browser to access the Jive Anywhere functionality. Please see Jive Anywhere System Requirements for a list of supported browsers.
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- Re: Jive Anywhere not showing on some sites
  
  Mark Berns Jan 18, 2017 8:18 AM (in response to Donna Skoog)
  
  How can we check on the status of this - to see if Engineering actually has started work on it. I know it's tough to get an ETA on solving, but at least to know it's in process would be reassuring.
  
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- Re: Jive Anywhere not showing on some sites
  
  Mark Berns Jan 24, 2017 7:34 PM (in response to Donna Skoog)
  
  Any way to check on the status of this? We're eager to have our users contribute to our community, but I'd really like them to use JA.
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  - Re: Jive Anywhere not showing on some sites
    
    Nik Edmiidz Jan 25, 2017 8:00 AM (in response to Mark Berns)
    
    I was considering getting our CTO to use JA to comment on our embedded iframe reports, but ended up creating a custom tile instead. However we still need JA fixed for all the other use-cases....
    
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  - Re: Jive Anywhere not showing on some sites
    
    Yuval Twig Jan 25, 2017 8:52 AM (in response to Mark Berns)
    
    Hi all,
    
    Apologies on the delayed update.
    We have identified the issue and engineering have worked on a fix, and now it's under QE testing.
    We should have it released on the Chrome extensions page by tomorrow 1/26.
    
    Thanks for your support and patience on this.
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    - Re: Jive Anywhere not showing on some sites
      
      Mark Berns Jan 27, 2017 5:53 AM (in response to Yuval Twig)
      
      Any update on this? It has not been released to the Chrome extensions page.
      
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      - Re: Jive Anywhere not showing on some sites
        
        Yuval Twig Jan 30, 2017 11:57 AM (in response to Mark Berns)
        
        Hey Mark,
        
        The latest release with the fix is available on the Chrome web store, labeled as version 3.1.1.
        You should normally get this update automatically.
        The release is available since the 1/28, after a short delay we had until Google approved the new version.
        
        Thanks,
        Yuval
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        Re: Jive Anywhere not showing on some sites
        
        Mark Berns Feb 1, 2017 6:34 AM (in response to Yuval Twig)
        
        Thanks Yuval. I have installed it and it does appear to be working normally.
        
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        Re: Jive Anywhere not showing on some sites
        
        clairetaz Feb 1, 2017 6:39 AM (in response to Yuval Twig)
        
        Thanks Yuval Twig - Chrome is working well now - I didn't do anything so I guess it automatically updated. Excellent! Thanks for taking action.
        
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Re: Jive Anywhere not showing on some sites

clairetaz Jan 25, 2017 8:16 AM (in response to Donna Skoog)

I'm also very keen to get JA working in Chrome. It's hard to demo this and then say 'but you have to use Firefox'. I wanted to do a big push for some industry groups where sharing from the Web will be key.
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Re: Jive Anywhere not showing on some sites

Nik Edmiidz Jan 30, 2017 11:48 AM (in response to Donna Skoog)

It seems to be working now if the Discuss button is set to display, but I find that gets in the way, and prefer to click on the extension right of the address bar.
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