4 Replies Latest reply on Aug 22, 2017 3:34 AM by bbullock

No password reset email

bbullock Aug 4, 2017 1:02 AM

I have a client that is unable to reset their password as emails are not coming through following use of the password reset form.

Re: No password reset email

susan.ridgeon Aug 7, 2017 2:21 AM (in response to bbullock)

Hi Ben Bullock

All emails are showing as processed and delivered to that email address. However, I went ahead and resent the password reset email. This is also showing as processed and delivered:

I would suggest reaching out to your IT team to review the incoming emails from producteev.com, or email provider to get them to review mail server settings and spam filters.

Thanks,

Susan
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Re: No password reset email

bbullock Aug 22, 2017 2:08 AM (in response to bbullock)

Thanks Susan Ridgeon. Unfortunately they are still unable to receive the email and their IT team has confirmed that the emails are not being filtered by a spam list.

Ben
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Re: No password reset email

bbullock Aug 22, 2017 3:22 AM (in response to bbullock)

I have also tried to re-invite the user and they are not receiving these emails either.
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Re: No password reset email

bbullock Aug 22, 2017 3:34 AM (in response to bbullock)

Sorry Susan Ridgeon, we have resolved this with the IT team. Thanks!
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