Is Jive Rewards down?

Hi Cathy,

It doesn't appear to be just you. We reported this as a support case on February 21st. After first being told that it was a couple of bugs, we were then told several days ago that several customers hosted in Phoenix were experiencing the same and that a request for a Rewards system restart had been logged. But we're seeing no change, and no apparent traction on the case.

I'd like to also draw attention to this in the Jive Internal Communities group. And I wonder if Libby Taylor or Sarah O'Meara have any suggestions as to how best to get this handled more quickly. We have several programs that reply on the Rewards, so to have it be down with no idea of when it will come back is unacceptable. Particularly since nothing that happens when it is down gets "recovered" but is simply lost.

Curious if you've heard anything additional?

-Tracy

We are going to escalate our case. It is unacceptable that Rewards has been down for this long. We run courses that include Quests as part of the curriculum. They are not working properly. An immediate restart needs to happen (if that is the fix). Also, the Jive status page does not indicate that it is down which is another problem.

Posted in Internal Communities as well: Why does Jive Software Status page say Rewards is operational when it is down for us? (March 1, 2018)

As I mentioned in Keeley Sorokti's post Why does Jive Software Status page say Rewards is operational when it is down for us? (March 1, 2018), I've confirmed that this is an active discussion internally and we have several people on top of this. Engineering is also on it and working through approvals to get the restart going as soon as possible. I'll keep you updated here as I get more information.

My company is using Jive-n (cloud) and our Rewards have been wonky since February 21. I've been going back and forth with Jive and there was never any mention that this was an issue beyond me, but clearly it is. I've just been passed on to tier 2 although I'm still waiting to hear from a tier 2 support person. I'll at least show my tier 1 contact this thread.

Omar Quinones: Please see this thread I'm responding to. I'm guessing my issue is related to this.

We are also experiencing this issue . . . it was first noticed on 2/27. I opened a case but it has not been responded to. I am glad "someone" is looking at the issue . . . I hope this includes the application of points that are missing.

Sorry there are no updates yet but again this morning I've seen that it is an engineering priority. I'm keeping a close eye on it as much as I can.

Hey everyone! The Rewards issue should be fixed now. If you are still experiencing issues, please let Support know in a support case as it may be a separate issue. Thank you for your patience!

Is this issue happening again for others? I have users not earning points.

I just was able to award a badge and have it show up in the activity stream. And I awarded points with it, which I also saw removed from my profile. Then updated an existing doc and saw one point get added for the action. So ours appears to be tracking fine. Except for the Badge Leaderboard, which is still broken.

This issue is being tracked over here along with other critical issues that many customers are dealing with: Issue Tracking Document for Jive Customers | 2018Issue Tracking Document for Jive Customers | 2018

Also see: Users being deactivated in Rewards

Hi,

We also have problems with jive rewards in my community.

A lot of users don't earn any point for months now,

Any update for this issue ?

Thanks

We were having the same problem, Cathy Liu, but it appears to be resolved now (as of maybe an hour or so ago?).  Fingers crossed there won't be any recurrence!

All:

Several customers have reported issues with our Rewards module after being upgraded to 2016.3.10 or migrated to AWS 2017.1 .  Other customers may have seen issues that are really related to performance or a partial outage.  Jive Support will continue to assist customers for each issue they have until they are resolved.  Jive will also be including several Rewards updates/fixes in releases coming out later in the summer and for the rest of the year.

Please open a case if you are having an issue.  As we resolve or fix issues for one customer all customers will benefit as they are upgraded in the future.