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Re: Can't edit Overview pages
tmaurerAug 23, 2018 9:22 AM (in response to marjoriewebb)
1 person found this helpfulSee the discussion on this thread: Editing tiles on Overview/Activity page ?
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Re: Can't edit Overview pages
marjoriewebb Aug 23, 2018 11:26 AM (in response to tmaurer)Thanks so much for your help, Tracy Maurer. You saved us from the Support rabbit hole.
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Re: Can't edit Overview pages
tmaurerAug 23, 2018 12:09 PM (in response to marjoriewebb)
Yes, and yet perhaps no. We absolutely need to make sure that engineering is addressing this issue, and it may be the best way to accomplish that is by having a couple of customers who are having trouble with it log cases. Many of us who are worried about this issue aren't on the release, and so we can't report the problem because we don't have a way to reproduce it.
Michelle Gantt - what is your current view on this?
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Re: Can't edit Overview pages
michelle.ganttAug 23, 2018 10:44 PM (in response to tmaurer)
Absolutely, Tracy. The more customers who log tickets, the better. This helps Support understand how many customers are affected by an issue so they can inform our Engineering teams about the priority to get something fixed.
I'm so glad we have this group where you can help each other with workarounds - but please also use the official channels to report issues and bugs.
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Re: Can't edit Overview pages
marjoriewebb Aug 24, 2018 6:05 AM (in response to michelle.gantt)Michelle Gantt My IT team had submitted a case two weeks ago, to which we had received no response. (I was never able to see the case in the portal, and when I asked my coworker about it yesterday found it had disappeared from HIS portal as well.) He re-submitted the case and I submitted the question here. Got the answer from Tracy Maurer as he got a comment from support asking for the details (which he had included in his case submission). We communicated back to Support, providing the links to my question and the thread Tracy shared with me, explaining the resolution to our problem. We also asked that they keep the case open, as you and Tracy suggested.
I so deeply appreciate everyone's help. To me, possibly the highest value of Jive is this community. The ability to ask questions, get answers, and share knowledge is critical to being able to use the tool and do my job. Don't know what I would do without it!
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