Exact match in Jive Search

I had a user approach me today regarding an aspect of the Jive Search bar that she found confusing. When searching for a group using the Jive Search Bar, it showed up at the top of search (because it was an exact match), but not under Places in the Search bar.  She has grown accustomed to seeing the group listed under Places, that when it appeared at the top only, she had completely missed it and thought that the group was no longer available because it didn't show up under Places.

Has anyone else received this feedback?  Or is there a way to include the exact match search results in both places - at the top of the search results AND under their appropriate Content, People and Places headings?  Is this a setting that can be changed?

Thanks!