4 Replies Latest reply on Dec 6, 2018 10:22 AM by james1.hicks

Way to increase content view through REST API in Jive Cloud?

james1.hicks Nov 16, 2018 4:11 PM

We are pulling videos from the REST API into a Custom Add On. Views don't register when doing this. Is there a way through API to increase the viewCount associated with that video?

Currently I have a function that posts to the contents/contentID/read everytime a user goes to a specific 'video view', thinking that the 'read' is associated with upping the view count, but it doesn't look like it is.

osapi.jive.core.post({
      v: "v3",
      href: "/contents/" + videoID + "/read",
      type: "application/json"
    }).execute(function(response){
      console.log(response)
    })

I do get a 204, but it is not affecting the viewCount.

Any help would be greatly appreciated.

Re: Way to increase content view through REST API in Jive Cloud?

james1.hicks Nov 26, 2018 4:12 PM (in response to james1.hicks)

I know this was posted just before the holidays (here in the States). If any of the 111 views has any insight, I'd greatly appreciate it!
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- Re: Way to increase content view through REST API in Jive Cloud?
  
  james1.hicks Nov 26, 2018 5:00 PM (in response to james1.hicks)
  
  So It looks like that making an API request to a specific piece of content increases views. This doesn't, however, add an activity to the Jive Analytics.
  
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  - Re: Way to increase content view through REST API in Jive Cloud?
    
    john_reynolds Nov 29, 2018 12:56 PM (in response to james1.hicks)
    
    Hi James, I wouldn't expect the "Mark Read" API call to increase the view count. The Mark Read is unique to a user and tracks whether the user has read it in their inbox or in the content view where "read" or "unread" is displayed. e.g. you can have content marked "read" but the view count would not be incremented.
    
    So It looks like that making an API request to a specific piece of content increases views. This doesn't, however, add an activity to the Jive Analytics.
    
    That is true, but what do you mean "add an activity to the Jive Analytics"?
    
    Similarly, any /search API call will not increase view count.
    
    Note there may be cases in a tile where you do not want an API call to increase the views on content, and I would look at the "directive=silent" parameter described in REST V3 API - Tips & Tricks
    
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    - Re: Way to increase content view through REST API in Jive Cloud?
      
      james1.hicks Dec 6, 2018 10:22 AM (in response to john_reynolds)
      
      In the Jive DES Analytics, there are activity definitions of 'View_Video" or "View_User" and others along those lines. So when any action or activity is done by a user, that activity is shown in the export. But making an API call to the document (which we found does increase the view count) doesn't actually record that as an activity.
      
      It seems that, like you mentioned about search, that there must be an additional Jive wrapper that registered actions into the DES that a general API call does not.
      
      Our workaround for this has been to utilize Google Analytics to send an activity object that mirrors what Jive DES Analytics has for each activity.
      
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