11 Replies Latest reply on Jun 26, 2019 5:23 AM by julsee

Accordion Tile on Activity page?

julsee Jun 21, 2019 1:35 PM

Amara Mastronardi, Andrew Kratz, or someone else from Social Edge, we are just starting to investigate using tile pages more as we migrate over to Cloud. And after seeing Dori's presentation on the Customer Panel call this week, I love the way the Accordion tile displays in the wider column. However, I don't seem to be able to use it in that top tile spot on an activity page. I can use a bunch of Jive's tiles (banner, carousel, expandable lists, etc.) and in the external add-on section it looks like I can access a quest tile from the Jive Rewards module, but the Social Edge Accordion tile isn't showing up. Am I doing something wrong or has Jive limited the ability to use the tile in this spot? Help!

Re: Accordion Tile on Activity page?

Erin Haines Jun 21, 2019 2:29 PM (in response to julsee)

Hi Julie,

Accordion (and all of the tiles) do work on the Activity Page in both the wide (spot above the stream) and right-side narrow column.

It sounds like you are currently on hosted/on-prem? I will double check to see if that is perhaps why you can't add the tile there.
Like (1)

Actions
Re: Accordion Tile on Activity page?

julsee Jun 22, 2019 7:58 AM (in response to julsee)

Nope. This is on our Cloud instance 2016.3 that we are migrating to before we go to AWS 2019.2. But I’ve tried in both of those instances and it’s not available. But now that I know it should work, I’ll reach out to Jive and see if it’s something on their end that’s keeping it from being available to me.
Like (1)

Actions
- Re: Accordion Tile on Activity page?
  
  mavetere Jun 24, 2019 9:19 AM (in response to julsee)
  
  Hi Julie Blutstein - can you verify the tile version for me? You'll find it on the add-on page.
  Thanks,
  Mark
  
  Like (1)
  
  Actions
  - Re: Accordion Tile on Activity page?
    
    julsee Jun 24, 2019 9:27 AM (in response to mavetere)
    
    Hi Mark Vetere,
    
    It's version 1.0.6.
    
    Like (0)
    
    Actions
    - Re: Accordion Tile on Activity page?
      
      mavetere Jun 24, 2019 10:00 AM (in response to julsee)
      
      Thanks Julie Blutstein, that should be the current version. I'll open a trouble ticket on your behalf. You'll be notified by email with updates as the issue progresses.
      
      Sorry for your issues.
      -Mark
      1 person found this helpful
      
      Like (1)
      
      Actions
      - Re: Accordion Tile on Activity page?
        
        julsee Jun 24, 2019 10:03 AM (in response to mavetere)
        
        Thanks, Mark. I'm also asking Jive to see if there's something on their end that's keeping me from seeing it, though they are likely to point back to Social Edge, since it's not their add-on.
        
        Like (2)
        
        Actions
      - Re: Accordion Tile on Activity page?
        
        julsee Jun 24, 2019 11:22 AM (in response to mavetere)
        
        Jive confirmed that we should be able to see it. Will defer to you on next steps with the trouble ticket. (Unable to see it in either our 2016.3 instance or our 2019.2 instance).
        
        Like (1)
        
        Actions
        
        Re: Accordion Tile on Activity page?
        
        john_reynolds Jun 25, 2019 10:51 AM (in response to julsee)
        
        Hi Julie,
        
        Good to hear from you!
        
        I think I know what the problem is here. When you were on Jive 8, we gave you a special zip file that averted an installation error. The specific issue with Jive 8 is that tiles were not allowed on the Activity page, but our code listed it as a possible destination. This inclusion caused that installation error. Therefore, we removed the configuration that allowed the Activity page as a destination and gave you a special add-on.
        
        For 2016.3, my assumption is that you tried to install that same Accordion Add-on that we gave you, and this works, but doesn't allow you to configure the tile on the Activity page because we removed that destination.
        
        Privately I sent you a direct link to an add-on that should work for cloud. Do let us know if that works in 2016.3
        
        Thanks,
        
        John
        1 person found this helpful
        
        Like (1)
        
        Actions
        
        Re: Accordion Tile on Activity page?
        
        julsee Jun 25, 2019 12:11 PM (in response to john_reynolds)
        
        John! Thank you for unraveling the mystery! I still had both versions downloaded and for some reason I thought that the 2016.3 version was 1.0.6 and the Jive 8 version you sent me was 1.0.5, but turns out it was the other way around, so I just installed 1.0.5 on my 2016.3 instance and there she is above the activity stream!!!! Thanks again!
        2 people found this helpful
        
        Like (0)
        
        Actions
        
        Re: Accordion Tile on Activity page?
        
        john_reynolds Jun 25, 2019 6:00 PM (in response to julsee)
        
        Glad it worked!!! After scratching my head for a bit, I figured that was the reason. Erin Haines and I have configured Accordion on the Activity page a lot!
        
        Like (3)
        
        Actions
        
        Re: Accordion Tile on Activity page?
        
        julsee Jun 26, 2019 5:23 AM (in response to john_reynolds)
        
        Like (3)
        
        Actions