32 Replies Latest reply: May 31, 2011 7:47 AM by Rob Murray RSS

    Intranet and employee community

      Any advice/comments/experience on how a Employee Community and Intranet can coexist ?...Our early thoughts are to keep the employee community unstructued and our intranet to be structured. All thoughts welcome ...

        • Re: Intranet and employee community
          Jackie Cuyvers

          Our intranet is top down and our employee community is bottoms up. What I mean by that is the the intranet is corporate information that is broadcast from a high level that is not open to discussion. It is the domain of internal communications, marketing etc. Our employee community is user generated content, groups and knowledge sharing led by the employees. We do have both of these in place and there are links in each that point to each other as appropriate.

          • Re: Intranet and employee community
            whoreynolds

            At the end of the day, if possible, the two should be merged into one if the community has the right apps.  Even with SSO, two is cumbersome.

            • Re: Intranet and employee community
              Paul McCarthy

              We implemented our employee community in Q2 of '10 and we decided to just "turn it on" and allow employees to build the community as they saw fit by their engagement.  We ended up seeing a massive amount of group creation and collaboration around specific groups.  After a few months, we started to get feedback about how there was a lot of noise in the community and some of the larger groups were looking for organized content and a top down approach.

               

              We are in the process of creating spaces for specific areas that will showcase the content going on in the groups related to those spaces.  For example, our web operations team has two groups at the moment (one which they have private project discussions and documentation and another where they have open dialogue with the rest of the company).  We have a top level space called "Our Business" where we now have a sub-space called Web Operations that has the feeds and featured information (based on an html or formatted text widget) that gets updated by someone on their team.  This space has become their window to the internal world, as they call it.  They are in the process of putting frequent request forms and other information to the world there, but they continue to use the group areas to have their discussions and collaboration around documents.

               

              As a result, other areas of the company are beginning to follow suit.  What seems to be happening is that we're creating (by accident) the next version of our intranet.  And its working beautifully, the best part is that its being organically driven by the end users without a lot of friction in requests being made to our web team or creative team to assist in typical architecture that comes up when designing/building an intranet.  The only draw back...the need for a dedicated resource to begin managing that top down area and the organized content to follow best practices.  Then again, I wouldn't consider another smiling face on the team that understands community to be a draw back.

               

              So they can exist together, it seems.  I'm looking into a plan for '11 that would have bridging in place for our internal intranet to be able to interact with the external communities that are launching in Q1 and Q2--so this should get very interesting. 

                • Re: Intranet and employee community
                  Gia Lyons

                  Paul, what you beautifully describe is the Lobby Pattern (or Vestibule Pattern), something Jive Strategy Consulting asks the majority of our customers to consider, depending on their business objectives and use cases. And, as you explain, it is a great blending of intranet-style "here's the stuff you need from us, Rest of Company" + 2.0-style "let's find and collaborate with each other to get work done," all in one platform.

                   

                  Thank you so much for posting!

                • Re: Intranet and employee community
                  rheskin

                  Life Technologies is now about 5 months into our deployment of SBS as our intranet. As Gia mentioned, we had countless intranets and online collaboration areas. We took our major intranets and merged them to create "a different kind of intranet" using SBS.

                   

                  As a general rule, the stuff people expect to find in a structured intranet is in spaces. We created an old-fashioned navigation bar to help people navigate and browse their way into the spaces. We're only creating spaces for content that's open to all or only large groups where I can create a permission group that's automatically updated via an integration with our HR database, like all users in the IT organization or all employees or all users in Japan. We've enabled the ability for all users to create discussions, but limited their ability to create blogs or documents. (Large team spaces usually have this enabled.)

                   

                  Groups are open for anyone to create and manage. We see a lot of individual work teams and project teams setting up private groups to foster collaboration and discussion among team members who aren't physically co-located. Our Internal Communications group is peppered with all kinds of stuff that only we care about - like debating how we designate degrees for our employees, communication plan templates - and it's been especially useful in that we don't operate on the same timezones. We use it to share drafts of our feature stories among the team and let us all collaborate on the writing and offer suggestions. When we're done with it, we move it to main news space. We have more than 2,000 groups right now and growing every day.

                    • Re: Intranet and employee community
                      Jerome Colombe

                      Thanks Andrew for that update. Interesting how you simulate to better switch directly within SBS. the only thing I do not clearly understand is the limitation to create blogs or documents, why this restriction?

                      • Re: Intranet and employee community
                        DEL_CW

                        We have also taken this approach and it works well.  We replaced SharePoint with Jive.  So the SharePoint docs and folders became spaces.  The Groups and Projects are open to anyone to create but I occasionally check in and do some housekeeping on items that are not in use.

                         

                        The hardest part for us is user adoption.  They have trouble finding the right docs immediatly and crave for the ability to sort lists of docs (which I heard is coming).

                      • Re: Intranet and employee community
                        Natalie Lopez

                        We are in the process of creating an enterprise collaboration strategy where we define how users will interact with our multiple internal systems that overlap in some of their features (i.e. activity streaming, doc management, profiles, etc.) The systems in our ecosystem include SFDC (+Chatter, +Docs), SharePoint 2007 (upgrading to 2010) and Jive 4.5 (+SP Connector, +Mobile, +Video). The intial thought is not to force users to use any specific system. If they want to live and die in SFDC, great. Let's make sure SFDC is connected to everything else. If they want to live and die in SP, great. Let's ensure it's connected to SFDC and Jive. Same goes for Jive. The complexities we're currently facing is around architecture as each system has a different model (i.e. behind firewall, hosted, sass) and making the whole thing secure. Plus, making sure we don't allow duplication of docs in multiple places...still working on that part

                         

                        I'll keep the community posted on our final product...exciting stuff, I think

                          • Re: Intranet and employee community
                            Gia Lyons

                            Wow Natalie! For the technical aspect, please let us know how we can help. We've done integrations with SFDC for other customers, and you're already using our SP Connector (I'll give your Strategic Account Manager a head's up).

                             

                            For the business use aspect, it'd be pretty cool to use this community to collaborate on user flows through all of the platforms. Maybe the Internal Community Managers group would be a good place for that?

                          • Re: Intranet and employee community
                            James Davidson

                            Andrew

                             

                            We are actually seeing a lot of activity in large organizations that want to replace their existing Intranet with a Community Platform; in fact we are working on numerous projects with this focus right now. There are some great case studies at organization like GE, Bupa, Dell, Cisco on how the community intranet has transformed their business.

                             

                            Taking out a traditional flat intranet and replacing it with a more contemporary community platform like Jive SBS obviously presents some challenges/opportunities with how it integrates with legacy systems (PeopleSoft, SAP, Sharepoint, CRM etc) and integrations (Signal Sign On, Content Management e.g. Sharepoint) - but all of these are solvable. And the community intranet is the next generation of enterprise productivity and employee collaboration. In fact as you look at the younger workforce GenY/X coming into large organizations and replacing baby boomers they are more adapt at working with social platforms vs. the flat hierarchal intranets with content silos that most organizations currently have in place. We just authored a blog on this very topic - check it out here:

                             

                            http://www.7summitsagency.com/community/7-summits-blog/blog/2011/01/24/the-evolution-of-the-corporate-intranet-to-enterprise-social-collaboration

                             

                            Let me know if there is anything specifically you need help/direction on.

                             

                            Cheers

                              • Re: Intranet and employee community
                                Andrew Kratz

                                For those that are converging Jive and their Intranets how have you dealt with the lack of web content management (wcm)?  Traditional departments at our company are interested in merging their “web 1.0” top down messaging with collaborative and interactive content.  But they are not ready to abandon many of their web pages that depict policies, procedure, reporting from other tools etc..  So we are looking at placing the landing page of these departments in Jive and then link out to a WCM.  But the search piece gets tricky.   You can search your WCM if it is using an open search engine, however it shows up as two tabs.  The user perceives the experience as one system and doesnt really know when to look at the “jive search tab” versus the “Intranet search tab”.

                                 

                                Certainly, we’ll try to convince them to bring it all into Jive, but any other thoughts in this space?

                                  • Re: Intranet and employee community
                                    James Davidson

                                    Andrew

                                     

                                    Agreed that Jive isn't a replacement for WCM, in fact i've lobbied for the addition of HTML pages as a content type in this thread Ideas product roadmap. It would be a handy feature!


                                    Regarding integration of Jive and existing corporate content assets/sources there are a few different models depending on the strategy your deploying? One approach we are seeing as more favorable based on our client intranet projects is the hub and spoke model. That being Jive becomes the hub/ centralized start page bridging all these disparate content silos and systems together across the enterprise. By wrapping this content in the Jive context you also get all the benefits of the web 2.0 effects it brings like ratings, comments, like etc that bring a social aspect.

                                     

                                    To do this you need to either leverage a system with an existing plug-in like SharePoint Connector. Or integrate the existing content from the WCM source via a custom content type, which would be a customization. 7Summits has experience here so reach out to me if you need more help or advice.

                                     

                                    Cheers

                                     

                                    James