Unfortunately there is no industry standard upon to measure a sucessful social business software or collaboration implementation. I have been working on some thoughts around that as part of my community health checks to determine if a customer's implementation is up to collaborative standards or not.
However, it sounds like you are looking at this from a platform functionality perspective, in which case, you are on the right track with Gartner and Forrester to provide the "industry standards" for capabilities of these platforms. Let me know if you need something more specific.
I don’t claim to know. I do know that my Governance Body was concerned that they not end up capabilities that were newer 4 years ago. They wanted a measure to evaluate how far off the standard capabilities and functionality we are.
I don’t think Gartner and Forrester are a great measure, but I’m hard pressed to find anything else.
Oregon E-Government Program Manager
DAS/Enterprise Information Strategy and Policy Division
Wally - were you involved in the acquisition phase of what the state implemented? Was there an RFP? Were multiple vendors considered?
If so, I would carefully construct a matrix of functionality collected from the proposals of all of the submitting vendors and identify what you have deployed currently, what you may be planning to deploy in coming releases and what may have been asked for/requested by your users.
As Barry noted, I don't think you're going to have much luck finding any "industry standards".
I think that companies are just beginning to realize there is benefit to be leveraged in SBS deployments.
The billion dollar s/w firm that I recently left did not have an internal deployment of a social business application.