I am working on the same thing and although I am only in the early stages I am more than happy to share when they are done.
This is an issue for me as well. How I am looking at it is this....
One of our businesses has typically 20 active projects which are stored in Jive Groups, with controlled memberships (it is required that memberships are restricted to project teams at this point).
As projects are completed, we want to keep them discoverable, but as years go by less and less people will have access, and we don't want the headache to maintain the security of all these different groups. This is especially a problem when new managers join the company, because they won't have access to these groups.
One way to do this is to move the completed Jive Groups into one larger "archive group", and they would become projects.
Another way to do this is obvious, we can use spaces. We have been discouraged from using spaces though, and have been trying to work things out with groups. With spaces, I need to check if I can put controlled access on projects within a space, or whether each one would need to be its own subspace.
Went digging through our docs, and this stuff is a bit dated (was created when we were on 3.x), but feel free to use if you'd like.
From a document on overall group health:
- Marking your questions as answered. As powerful a tool as [community] is for getting questions answered, if would be even more so if questions that were asked and answered were marked as such. Other community members can quickly review the list of discussions and see which questions have been answered. Revisit the answered questions on the groups you belong to. If the question has been satisfactorily answered, mark it as answered.
- Rating your own documents and rating others'. How many of you have used ratings on other sites to help make decisions (think Amazon or any other online retailer)? [community] ratings can be used the same way. Surely you have an opinion about your own content. Rate it and let others tell you what they think with their own rating. Just got finished reading the best thing ever? Rate it! Maybe it wasn't so good? Rate it! Ratings allow community members to see which content is more relevant or of better quality.
- Commenting on discussions, documents, and blogs. Those who post to [community] are looking for feedback and that includes you! Just as you hope others will comment on your content, comment on what you see out there. After rating a document, let the the poster know in the comments what you think could improve their work. Or if you thought it was great, point out what it was that you liked and add more to it. Activity breeds activity and activity breeds more opportunity for sharing, connecting, learning, and innovating.
These three simple behaviors will improve the quality of [community] and the quality of the experience of our clients and associates. It will contribute to making [community] all it can be! Thank you!
From a document on tagging:
Tags are a means of describing documents, groups, blogs or just about anything else in the system. They act as a means of categorizing content so that it can be quickly grouped with similar content and filtered by keyword and tag browsing.
It is important to tag everything you create. If you are a Group Owner, you should stress the importance of tags to your members, and regularly monitor content in your group to make sure it is tagged sufficiently. Documents, discussions, your personal profile, and the group itself should all be tagged. Tags are what allow other people to find your content.
Some tips for tagging in [community]:
- Do not be afraid to use too many tags. More is better when it comes to tags.
- Documents and discussions should have a minimum of three tags.
- Connect multiple words into tag phrases by using_an_underscore.
- If you use a phrase as a tag, you should also use each individual word as a separate tag.
- Think about what keywords you would use to search for something and add them as tags.
- If someone reports to you that they are not able to find something, ask what keywords they used in the search. If applicable, update the tags on that item.
- Educate your group members that they should add tags to a document or discussion if they do not find it in their initial search.
- Add the Tag Cloud widget to your group page and set the number of tags displayed to 200 or more. It is a great way to search.
- If your document discusses a specific technology, solution, company, or brand, be sure to add it to the tags.
Thanks for sharing Brice
We have a similar list but I totally forgot about the Popular Tags widget - added it now !
One comment on rating content, I think the emphsasis on adding a comment why you rated the content high or low should be stronger. Although I see from our community liking and rating is virtually not happening. :-(
Completely agree Frank. We are still on 4.0, so we can't add a comment to a rating, but that was one of the chief complaints about ratings from our users in our early days with Jive. Glad to see Jive added that in 4.5
Thanks for this, Brice! Started adding these as "quick tips" in our community today. They are things I teach, but this is really concise and a good addition to a work in progress!
I did the same thing Tracy - started a "School House Rock" education section to our main community - first post:
"Conjunction Junction, what's a TAG's function?"
That is a GREAT example of an engaging title. And targeted at the right crowd, cause hopefully the youngsters who don't get the reference already know what a TAG is.
Great – thanks JJ, now I’m gonna have that stupid tune running through my head all day…
To digress, my other favorite was “I’m just a bill, yes I’m only a bill…and I’m sitting here on Capitol Hill…”
Actually the "I'm just a bill" is my favorite as well however the Tag reference worked better with conjunction junction. Maybe we could do a School House Rock skit at Jiveworld in Vegas?
Thanks so much for sharing! These are great tips
....and don't forget the Jive documentation. I think many of the pages are quite useful and we have been reposting some of them in into our internal community. At least the 4.5 docs are good. http://www.jivesoftware.com/support/documentation
"Well, every person you can know (Like a community manager)
And every place that you can go (Like a group or space or a project)
And anything that you can show (Like a doc, discussion or video)
You know they're nouns - you know they're nouns, oh..."
Andrew, you're a real Dr. Seuss......