Thank you for setting up the group.
I set up Sprint's external community, Buzz About Wireless, in 2007. Last year, I oversaw the migration to Jive. Now I manage online content and personalization for online self service. Basically, I'm tasked with finding content to help our users answer their questions online, either through support articles or community posts.
I'm looking forward to hear what others community managers are doing to maintain the health and vitality of their communities.
Hello—I manage the Thinkfinity Community, an external community for educators, parents, school administrators, and students over 13. The Verizon Thinkfinity program offers outstanding free educational resources, and the community offers a place to discuss and share ideas about resources, educational topics, and more.
Looking forward to sharing ideas here!
Hi Gia, my name is Laura Kelso, and I'm the global community manager at HomeAway, Inc. I wondered if you might be able to point me to a standard set of community guidelines? We're in the midst of developing ours, and I thought that jive might have a "best practice" template, or something along those lines.
[Maybe this response should be branched.]
1. Be yourself – share ideas, not passwords.
You may log in to [name] with your personal user name and password only – these can’t be shared. Promptly let us know of any changes to your information or employment status.
2. Be nice – keep postings appropriate.
We’re all colleagues here, so keep interactions professional! Engage carefully: text-based communication doesn’t always accurately convey emotions like sarcasm or humor.
3. Be topical – and true to the Site’s intended purposes.
Stay relevant. If you want to change subjects mid-thread, start a new one. No recruiting, soliciting, or commercial activities are allowed.
4. Be Smart – what you share is public and what you see is not guaranteed.
Don’t share information that you wouldn’t share publicly at, say, [conference]. By posting, you give us full rights to that content. And, what you download is at your own risk. We aren’t responsible for the accuracy of any information shared on the site. [Company] welcomes your ideas, but keep in mind our [type of] plans are dependent on a number of factors, and may change at any time.
5. Do your part – help keep the site safe.
Don’t upload, link to, or otherwise share any potentially harmful or destructive files, code, or programs.
6. Don’t share or use any restricted content – respect others’ privacy and property and your obligations.
Don’t post, share, download or use licensed or personal content, pricing, confidential, proprietary or protected information without permission. Double check documents, images, and screenshots to ensure they don’t contain [type of] information, or restricted content from partner vendors such as [vendor], [vendor], or [vendor].
7. Stay on your toes – our terms are subject to change.
[company] reserves the right to change the site’s terms, policies, and guidelines at any time upon posting to the site.
8. Have fun – and keep us posted.
We welcome feedback and look forward to hearing about how the site can help improve your organization’s [goal]!
Hi Laura, and welcome! For external-facing communities, I tend to see general guidelines for members, and more specific guidelines for employees who participate in them. Here are a few examples for employees who participate in social media - some of them can certainly be applied to a dedicated external community:
For your owner and traveler community members, you'll want to make the guidelines more inviting to read, and much simpler to ingest by just browsing them. Depending on the tone of your community, you could, for example, borrow from Everything I Need To Know I Learned in Kindergarten, or from other social networking sites such as Flickr Community Guidelines.
If you need to take a more professional tone, check out 10. B. in Linkedin's Do's and Don'ts for examples.
My name is Jean-Julien. I work for sid lee Montreal (Canada). I am community manager and brand monitoring analyst for Sid Lee Brands.
We have implemented Jive SBS last year but have really big challenges of adoption.
I am looking for any good ideas, documents etc that could help me in my daily tasks.
Hello Jean-Julien and welcome to Donna!
Jean-Julien, thank you for sharing your current adoption challenges. Regarding your colleagues, are there current pain points in their work process that the Jive SBS implementation can help address?
For example, one of our pain points was 'information is out there somewhere, but it is hard to find.' Using Jive helps ease this pain point by making information central, indexed and searchable.
If you can identify specific scenarios that colleagues are facing and how usage of Jive can make the process easier, this could be a big help.
Thanks, Gia. My name is Donna Garber. I am a Collaboration and Social Learning Program Manager at Hitachi Data Systems. We currently use Jive internally but are preparing to launch it externally sometime this year. (2011)
I want to stay connected to this group to learn and avoid pitfalls, if possible. My first challenge is to evangelize the benefits of collaboration to my own department, the Learning organization, and start to identify successes that will help me spread the word.
Welcome, Donna and Jean-Julien!
Donna, specific to your challenge, are you looking to educate your Learning organization on the value of Jive, regardless of whether it's internal or external? If for internal use, Jem Janik, Community Manager at Alcatel-Lucent, JUST updated Employee Community Activity Patterns in Large Organizations with a Learning-specific use pattern.
I love serendipity.
If external, you might gain some ideas about initial learning abilities from these Jive-powered sites:
Thanks Gia. I'm the Communities Manager here at SAS Canada; we've been using Jive for quite some time on some of our internal systems and looking forward to leveraging its power externally as well soon... love the functionality in here and excited for our community to begin to play and engage.
My biggest challenges will be internal, as they are with many, I suspect. Getting people's heads around a different way of engaging, connecting and leveraging those relationships can be tough! I have some strong internal supporters as well as a good process in place... now, it's all about making it happen. Planning, scheduling and adapting are also going to be key... I foresee many sleepless nights in the near future, but completely worth it...
Welcome to the community, Matt! If it helps in your efforts to get your colleagues bought into engaging with your customers/partners/etc. via Jive, check out these documents - you might be able to create a version of them specific for your situation:
We should talk off-line. Overall I find that the need for Social Networking they see. The collaboration piece is trickier and one that they will come to soon enough. Overall, companies are going along with one offs. Ready, Set, Go Social! represents what we do..we get involved where companies need help--from initial inquiry to strategy to launch to full enterprise collaboration (integration--piece).
Are you on linked in?
I'm the Community Development/Operations Manager for the element14 external community (www.element14.com/community). We're a community for electronic design engineers. Our community has been live since June 2008. We're currently running on 4.5.3 and have a customized instance. We are a global community so we have engineers from all around the world accessing our single instance and support 9 translated languages on the site.
I look forward to interacting with other external community managers and learning from all of you.
I am a consultant and work with organizations using Jive. I help companies integrate their Social Networking and Social Media efforts so that enterprise collaboration becomes a reality.
In addition, I along with Kevin Crossman, coordinate the San Francisco Bay Area Jive Users Group. If anyone out there is located in the Bay Area we would like to invite you to attend the users group here on Jives Social Network you can find us by searching group in the Browse pull-downor Search bar. We also want to invite you to attend our Rolling Bay Area Users Group meetings. We meet once every two months at different locations to make sure that we are convenient to some subset of our users at any given time. We are currently looking for a host company for our next (Sept) meeting. Our meetings are fun and informative. We welcome sharing and participation. We actively share tips, tricks, and experience. So come spend a couple of hours with us. Meet fellow Jive users and learn from each other.
We're the market leader in social health in Australia. We have been BETA testing for 6 months to learn more about the community. WOW, so much feedback. We've taken all this onboard and are now we are driving towards Jive 5. Hoping to be over with the team at Jive World 11, just depends on release dates etc.
Hello Fellow Community Managers,
I am hoping to connect with many of you at JiveWorld; I am an External Community Manager at LivePerson and relatively new to Jive. Lots to learn! Find me via Twitter at @TerraIncognita. Feel free to reach out to me personally at any time.
See you in Sin City!
Hello. I am the Online Community Program Manager at Hitachi Data Systems. We use it internally currently and hope to have it available externally the first part of next year. I manage a few groups internally and will do the same externally. I just started working at HDS and this is my first time using the Jive platform.
I look forward to interacting with other community managers, exchanging best practices and sharing knowledge.
Hi folks, thanks for letting me in!
I am an MBA student in London researching Wiki based software for Enterpise. I am interested to know if anybody has used Jive to create a gated collaboration community with their customers directly or any other novel uses for Jive. Please message me here or at firstname.lastname@example.org if you are interested in engaging on this.
I am the DIrector of User Engagement at McGraw Hill. My team is building our new Community Site in Jive and I can't wait to get started! I would love to see what others have done. Is there a place where members can share links to / or screen shots of their external communities? It would be great to have some visual best practices available for reference.
I look forward to collaborating!!
I think this group would be fine to share most of that in, especially given these sites are external. If anyone is uncomfortable sharing in this group (which is open and visible to all)- feel free to chat in the Jive Customers group, which is private. If you're not in and you should be, go join!
I think I should have chimed in on this earlier... if we haven't engaged yet -
Hi everyone, I'm Max Calderon and I'm Jive's internal and external community manager!
Nice to meet you. I collect screenshots of online communities, including Jive communities, here:
Hope it's helpful!
I am the global community manager for EMC's online support communities and thrilled to be joining this group! We have been using Jive for a few years and really enjoy working with the folks at Jive. Currently we're running Jive 6 externally. I really look forward to collaborating with everyone here on tip, best practices, etc.
I'm Del Green - As well as managing Bupa's internal community for the last 5 years, I am now the proud owner of a new Bupa sponsored External Community (soon to be launched).
I look forward to venturing into the Jive X product, looking at things with a new external perspective and to chatting with you all.
I lead the team behind community.instructure.com and guides.instructure.com. We are very (very, very) excited to soon be moving our external community to a new home that we hope will see interaction and activity skyrocket.
Instructure is an educational technology company based in Salt Lake City, Utah. It is the developer of the Canvas learning management system. Our community is sort of B2B in that the school and university admins participate but also sort of B2C in that we have open source, free for teachers, educators and students participating as well. Right now we have a non-cloud zendesk community set up and can't. wait. to be able to do more with it than we can now.
I'm very much wanting to meet other external community managers, particularly those who manage in ed tech related communities.
By the way, is anyone per chance going to the feverbee sprint in San Francisco next week?
I'll be going to the FeverBee SPRINT. Hope to meet you there! I am community director for a healthcare learning company, HealthStream, and we are considering moving to Jive. Looking forward to SPRINT.
Director of Community, HealthStream
Great, looking forward to meeting you in SF. Looks like HealthStream has quite the suite of product offerings. Have you seen Bridge? We just launched our new corporate LMS. How long have you been using Jive?
I manage the community team at Instructure, maker of the Canvas LMS. We are very excited about the possibilities with Jive as we look to migrate from our existing external community platform.
I live in Sandy, UT at the foot of the Wasatch Range. I moved here from my home state of Washington two years ago and love living in Utah.
Caroline here, Director of Community Engagement for thinkORBIT and SHIFT Academy. We have an internal instance (created and launched this fall) and are now beginning to structure our external instance. Looking forward to checking in here and in the other community manager forums for insights and best practice sharing!
I am excited to join this community. I am the community manager at Ellucian We launched our external community January 12th. We have about 9,000 customers who have joined. We are bringing together the users of our two former legacy systems and by the time everything settles out we are hoping to have around 50,000 users.
We have about 40 spaces and 40 groups to support our various products and user groups. It has been a very hectic few months from our Oct project start, but it has been very fun and exciting.
Looking forward to engaging with all the experts.
Director Customer Community - Ellucian
Hi, all! I'm Kim Ashley, I run the Community team at Republic Wireless. We're responsible for RW's member facing Community and Knowledge Center. We run Jive 6 and are hoping to migrate over to Jive X soon. I'm here to learn and share tips, tricks, and best practices. I've been managing online communities for about 5 years, but until 1.5 years ago I was focused on internal community. It's been interesting to shift out to the general public, so much less focused and self-controlled.
Looking forward to engaging with you all!
Hi everyone! My name is Glenn Ong from the Philippines' first and only telco community called Globe Community. It is a support community by Globe Telecom, Inc., which has won several awards including the recent Stevie Awards for best use of technology for customer service. Globe is a telecommunications company leading innovation in customer service. We have been using Jive Hosted environment since January 2014. We have also re-branded Jive's mobile app using its binaries to make it Globe look and feel.
I am Delfin Juan from Singapore (originally from The Philippines), Community Manager for Standard Chartered Bank's soon to launch Jive Enterprise Biz Collab tool called the Bridge. I am really looking forward to collaborating with everyone as not only this role is new to our company (a first!) but also it's my first CM career ever! I aim to get to know Jive inside and out and make it a part of my system!
Hi! Kristen here! I manage online communities for CA Technologies — Business Rewritten by Software. I'm working on a User Adoption project right now to drive awareness around our online communities to our customers. We're hosting a Twitter Chat on "The Power of Community" next week and would love to see you all there! Here's a link to the event we're promoting: https://communities.ca.com/events/2031
When? Tuesday, June 16th at 11am Eastern Time
Who? Me! I'm hosting. Follow me here: Kristen Malzone (@kzone7) | Twitter
You can RT this tweet if you're attending -> https://twitter.com/CAinc/status/608311431096770560
Lovely to meet you all!
Here's a picture of my adorable dog in closing...
I rescued him from Littler Shelter in Huntington, NY (located on Long Island). It's a great organization if you want to check it out: Little Shelter Animal Rescue & Adoption Center
This is Indrani, first of all , thank you for setting up the group.
Currently I'm working on Jive Extractor.And I'm not able to retrieve deleted objects details from my own jive environment (https://verinon-team.jiveon.com/) by place vise, using "jive API".
From the site Jive REST API v3.12 → Deleted Object entity,I have tried the below,but my task is to retrieve the deleted objects by place vise.
Get All Deleted Content
To get deleted content, perform a GET to /api/core/v3/deletedObjects/contents
The above link is not provide the details of like parent(id,type,name),self(id,type,name) etc,Container(id,type,name) etc....
I mean from where it was deleted,who is it's parent etc...
Can you please help me regarding the same.