Well one direction to approach this would be to look at: 2011 - Customer Survey Data which shows the kind of benefits Jive customers claim.
You might then pick 5 dimensions that best address problems your organisation faces, then halve the savings, and halve them again - because you just don't trust the figures
Then look at what an approx 7.5% saving on those 5 dimensions you chose would give your organisation as an ROI.
OK you also have to look at the additional costs of deployment, training, community management but this should get you in the ballpark?
Would you mind sending me the 2011 - Customer Survey Data as a PDF. Seems its stored in some group I don't yet have access to.
Message was edited by: John Schwiller question to Ryan and Chris.
Thanks John. I've read through the Customer Survey Data and it's helped to define what to measure for sure. I'm more interested in what people are saying the timing of when that breakeven point occurs. The article I reference above is: http://www.zdnet.com/blog/hinchcliffe/determining-the-roi-of-enterprise-20/334 and it doesn't give any sort of timing around when that breakeven point occurs.