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Re: Case Studies: Cost & Value of Community
RachelBerry Jan 26, 2012 10:23 AM (in response to aeilim)I have seen statistics from McKinsey that show 10-15% reduction in communication costs and 10% decrease in operational costs.You might want to check www.Dachis Group — Social Business, Brand Engagement, Powerful Insights, they share a lot of useful statistics publicly.
Message was edited by: Rachel Berry
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Re: Case Studies: Cost & Value of Community
John SchwillerJan 26, 2012 10:43 AM (in response to RachelBerry)
Worth looking at the Jive 2010/11 Customer Survey
Ryan Rutan this (my copy as a partner) is still marked company confidential - can it be public now?
2011 - Jive Customer Survey Data
I'll give the users above private access to it in the meantime.
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Re: Case Studies: Cost & Value of Community
Ryan Rutan Jan 26, 2012 11:04 AM (in response to John Schwiller)Unfamiliar with privacy restrictions on this..lets ask Gia Lyons or Deirdre Walsh
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Re: Case Studies: Cost & Value of Community
deirdrewalsh Jan 26, 2012 12:23 PM (in response to Ryan Rutan)We can share that publicly now.
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Re: Case Studies: Cost & Value of Community
John SchwillerJan 26, 2012 1:18 PM (in response to deirdrewalsh)
Thanks - Deirdre or Ryan can you either move my doc or upload a new copy into The specified item was not found. as I don't have upload rights.
My copy says 'Jive Confidential' (from partner area) so you might want to take that off.
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Re: Case Studies: Cost & Value of Community
John SchwillerJan 31, 2012 1:58 PM (in response to John Schwiller)
Bump - Deirdre / Ryan.
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Re: Case Studies: Cost & Value of Community
Ryan Rutan Jan 31, 2012 2:29 PM (in response to John Schwiller)Haven't forgotten on this one. We are fine with sharing the data, but we believe there is a better visualization that we can share. We are looking for it now....appreciate the patience. =)
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Re: Case Studies: Cost & Value of Community
ClaireReid Jan 31, 2012 1:52 PM (in response to John Schwiller)Can I get access as well? Thanks John!
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Re: Case Studies: Cost & Value of Community
Ryan Rutan Jan 31, 2012 2:43 PM (in response to aeilim)Apparently, the better visualization of the data is a white paper that is already on our site, I just need to learn how to ask better questions. =)
http://www.jivesoftware.com/resources/whitepapers/get-social-business-results
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Re: Case Studies: Cost & Value of Community
ridingo Feb 1, 2012 3:01 PM (in response to Ryan Rutan)hi.....is this someplace where I don't have to fill out an interest form? i am logged in, but get redirected to another interest form window. You already know all about me and i hate typing!!!! ha!!!
merci bon ami
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