12 Replies Latest reply: Mar 6, 2012 6:44 AM by Debbie Sacks RSS

    What do you call your "group owners"?

    Debbie Sacks

      Just curious what everyone calls the people who create groups within their communities. Community Managers? Group Owners? Group Administrators? We have been calling them Community Managers but I'm wondering if it's confusing their role with my role. Since their role is different from the evangelists / subject matter experts, we want to ensure they know what they should be doing (i.e., monitoring content, keeping their groups fresh, answering subject matter questions, deleting old content, etc. etc.). Just curious what you all call these folks. muThanks for your help.

        • Re: What do you call your "group owners"?
          Kevin Crossman

          We call them group owners but lump group owners and space admins under the broad generic term "community managers".

           

          My role is as "Enterprise" Community Manager.

           

          Sent from my iPhone

          • Re: What do you call your "group owners"?
            Jesse Kane

            We also generally refer to people in charge of individual groups as "owners" to keep it simple, since that's word you see in places like the Group Overview widget. It's not perfect as an owner is called an administrator in the members area.  My role is Community Manager or more often, "that DLife guy."

            • Re: What do you call your "group owners"?
              Maya Chaplin-Glover

              Hi Debbie, I'm curious - what do you do differently than your "Group Owners/Community Managers"? In other words, do you monitor the group as an admin, assist with questions, content and etc, or do your group owners primarily do this?

                • Re: What do you call your "group owners"?
                  Debbie Sacks

                  Hi Maya: I monitor and manage the overall community, increasing awareness and adoption and measuring success. I also monitor the groups at a very high level as an admin (I have full privileges so can see everything), assist with questions via our general Q&A section and write/link to content from the homepage. However, I work with the "group owners/community managers" so they can monitor their individual groups like you mention above. We train them so know their roles as community managers. We need them to understand that if they create a group within Jive, it comes with responsibilities. They need to:

                   

                  • Create, manage and monitor their groups, encouraging dialogue and conversation
                  • Answer subject-matter questions within their groups (or direct these questions to the appropriate person)
                  • Grow adoption within their groups
                  • Champion Jive over less efficient ways of working
                  • Know our guidelines and what to do if there's inappropriate behavior

                   

                  Our thinking is that if someone creates a group, they need to keep it fresh, otherwise it will turn into the graveyard that is our Intranet / network drives). I also see their roles as subject matter-specific whereas I look at the entire community and help out where I can -- and when needed. And, we all work with our "champions" who we use to evangelize the value of Jive to employees who are slower to adapt.

                   

                  Hope this makes sense.

                  Debbie

                • Re: What do you call your "group owners"?
                  JohnSchwiller

                  Coming to this sooo late. We use the term Community Manager. But worth noting that Community Roundtable and WOMMA have created the roles, in increasing seniority, or pay grade ?, Community Specialist, Community Manager, Community Strategist.

                   

                  The first bunch of certified Community Specialists are 'out there' =)

                   

                  A term used by a current client is Community Owner just to create another name. I guess what you call them, or youself is a little less important than being sure what you are going to do, what other colleagues are going to do, and finally that everything that needs to be done gets allocated to someone and not missed off. Also that these responsibilities are reviewed over time as the communities grow.