We recently launched a new community at www.wellsfargocommunity.comhttp://www.wellsfargocommunity.com/. In order to launch, our risk team required us to set SLAs for humans to review all content. We have shifts on weekday nights and weekends, in addition to our regular weekday shifts, to ensure those SLAs are met.
Here is some info on our setup for comparison purposes:
- You don't have to be a Wells Fargo customer to join (anyone 13 or older is welcome)
- You do have to become a member before you can post
- We also have set our Report Abuse threshold to 1
- We use a variety of interceptors that catch many things in addition to profanity
Feel free to visit the Wells Fargo Community if you'd like to check out our site. We'll probably announce it to the Jive community sometime soon.
Great info. Do you have a commitment that content will be reviewed/moderated within XX minutes/hours?
During the 'shifts' are you doing other work or just sitting looking at the Community waiting for content to flow. I guess it's too soon for you to get a good feel for the velocity of your content.
Are you in SF? If so, we can meet up for lunch to discuss more Community info.
Yes, it's a certain number of hours and our shifts are set up so we actually review it more frequently than the SLA. I'm reluctant to provide the exact numbers online, but we can certainly discuss those details offline.
And, yes, I am in SF. We have a new Community Manager joining us soon so maybe several of us can get together once she is on board and settled in (around mid-April). She has Community Manager experience from her last job so you'll get some additional insights.
If there are any specifics you'd like to discuss before then, let me know and I'll provide contact info.
As you may have noticed in the Jive community, Kate Mahoney has joined us as the new Wells Fargo Community Manager. If you're still interested in meeting for lunch, let me know and we'll try to figure out a date that works for everyone. Also, do you know of any other Community Managers in SF that might like to join us?
Hope all is well.