Sometimes Jive Support may request for you to capture network traffic in your respective browser and export them to a .har file to assist with debugging an issue. Below provides the steps in how to grab the .har files.
How to capture network traffic using Firefox and Firebug?
1. Download and install Firebug: (in FireFox only)
From addons.mozilla.org (AMO( - Tools>Addons>Get Addons>Search["firebug"]