2 Replies Latest reply on Jan 21, 2011 1:26 PM by kristina

    Hey Jive - I like your Support overview tab, what did you learn from it?

      In regards to community management, we have an open structure of allowing anyone to create groups. We don't want to shut down that openness, but I imagine there are several instances where duplicate communities are created. I'm brainstorming ways to maintain the autonomy and at the same time ensure unique communities (w/o heavy resource of manual management). =)


      So... I really like the Jive Support page because users are coached to search first, post if it's not there. I'm thinking along the same lines: search first, create if it's not there.


      Did you experience/do you have statistics that indicate if that coaching on the Support Overview tab made an impact on the quantity of discussions started? Or has that been there from the get go?


      Thanks a latte!