We have a support assistance business critical program which runs via the discussion threads. We want the support engineers to use a template when asking for assistance. Currently we have a template deployed as a discussion/doc. To start a new thread, they have to cut/paste from the sample. If there a plugin or another solution the community can recommend, which makes the new thread open up with the template already displayed it will be great. We want it to be a customizable template which can be different for every space. Having options for multiple templates and a no-template option will be even better.