3 Replies Latest reply on May 3, 2011 4:57 PM by Gretchen.Cummings

    Incident or Customer Relationship Management Integration

    jarin.schmidt

      I was curious if anyone is currently using a third-party incident management / CRM tool to manage customer support cases on their external community? I'm thinking of tools like ZenDesk or Assistly. Any suggestions or previous experience would be great.